Account Administrator

We are seeking a detail-oriented and client-focused Account Administrator to join our support team. This role is responsible for managing invoice processing, handling specialized client services, and supporting back-end operations. The ideal candidate is proactive, organized, and comfortable working with internal systems and client-facing tasks.

• Process and manage client invoices accurately and in a timely manner.
• Respond to client inquiries related to processing and billing.
• Handle unit uploads and ensure data accuracy across systems.
• Provide white-glove service to high-value clients, ensuring exceptional support and responsiveness.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Maintain and update records using internal applications and tools.

Tools & Systems:

• Internal Applications (proprietary systems)
• Microsoft Office Suite (Excel, Outlook, Word)
• Salesforce (preferred)

Qualifications:

• Proven experience in administrative support, billing, or customer service roles.
• Proficiency in Microsoft Office applications.
• Experience with Salesforce or similar CRM platforms is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.

Preferred Attributes:

• Experience working with white-glove or high-touch clients.
• Familiarity with invoice processing workflows.
• Ability to work independently and as part of a team.