Account Coordinator (Manila)

Locations: Four NEO, 4th Ave, Taguig, Metro Manila, Philippines

Job Type: Full-time

Job Shift: Night

Who we are

At Point, we make homeownership more valuable and accessible. Join us in creating innovative financial products that help homeowners and aspiring buyers. If you're seeking a career where your work truly matters, this is it.

Job Summary

Point is hiring for an Account Coordinator for our Manila team. Account Coordinator will focus on helping homeowners with new product inquiries, updates on their applications, and follow-up through emails, chat, voicemails, and inbound phone calls. They spend the majority of their time working with customers on the phone or through email and chat responses.

Location Options

Point offers both in-office and work-from-home options. Our office is at Four/NEO, BGC. Work-from-home is available for experienced candidates with suitable remote work setup and subject to maintaining high performance standards.

Qualifications

• Act as the first point of contact for a homeowner through email, chat, or inbound calls to Point
• Educate homeowners on Point's products and the application process
• Respond and support our homeowners in the following scenarios;
• • Questions, concerns and feedback
  • Providing updates to application status
  • Underwriting requests
  • Booking product calls for Account Managers
  • Post Funding Calls with Homeowners
• Prioritize availability for homeowners to interact with Point and respond to inquiries.
• Assist with pilot programs and various initiatives to increase conversion or improve customer experience.
• 80%+ of your time will be devoted to communication via phone and email.

Skills

• 1+ years of customer service experience in Financial Services
• Strong business to consumer written and communication skills
• Experience working with Google Suite, Slack, Salesforce
• Demonstrated success in a customer facing role
• Bachelor's degree in business or a related field

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Benefit from structured development programs, promotions, and certifications.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Global Experience: Collaborate with an international team and learn from global practices.

Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.

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