Account Manager

Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships, driving customer satisfaction, and expanding business within existing accounts. The ideal candidate will have a proven ability to align client priorities with tailored solutions, foster long-term relationships with client management, and deliver measurable business outcomes.

Locations:

• USA

• Canada

Key Responsibilities:

• Account Management & Retention: Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursue expansion opportunities.
• Strategic Collaboration: Partner with clients to understand their business challenges and offer solutions from CT portfolio.
• Cross-functional Leadership: Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expecations are met and outcomes are delivered.
• Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio.
• Industry Insight: Share customer feedback and industry trends (e.g., manufacturing/distribution challenges, Financial Services) with leadership to refine service offerings.
• Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.

Qualifications:

• 3+ years of experience in account management or client-facing roles within IT services (e.g., custom software, system integration, CRM, ERP).
• Proven ability to manage $1M+ accounts and build trusted relationships with client influencers, decision makers and stakeholders.
• Negotiation, problem-solving, and communication skills.
• Fluency in English (written and spoken).
• Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges.
• Familiarity with Salesforce platforms, Data and Digital engineering services.