Active Pooling: Service Call Coordinators/Ticket Analysts

Key Responsibilities:

• Workload Analysis: Evaluate service call trends to optimize scheduling strategies and improve efficiency.
• Service Call Management: Oversee the creation, scheduling, and tracking of service calls to ensure accurate assignment and timely resolution while monitoring progress for necessary corrections.
• Installation and Vendor Coordination: Coordinate installation schedules and vendor engagements, assigning tasks based on geographic and availability factors.
• Future Planning & Dispatch Optimization: Anticipate future service needs through workload forecasting and strategically dispatch service calls considering priority, skills, and geographic factors.
• Inventory and Parts Monitoring: Verify parts usage, monitor inventory levels, and collaborate with logistics to maintain availability.
• Operational Support & Compliance: Provide administrative support to FSM, ensuring adherence to daily protocols, including service call ETAs and safety procedures.

This role requires a proactive approach to managing service operations, optimizing resource allocation, and ensuring compliance with established protocols. Suitable for candidates with strong analytical skills and operational acumen.