Admissions & Customer Support Associate

Admissions & Customer Support Associate

Location: MFI Building, Ortigas Avenue, Pasig City (Landmark: The Medical City)
Employment Type: Full-time, On-site
Schedule:
Monday (7:30 a.m.–4:30 p.m.)
Tuesday to Friday (8:00 a.m.–5:00 p.m.)

Job Overview

MFI Polytechnic Institute Inc. is looking for an Admissions & Customer Support Associate to support student inquiries, enrollment coordination, and recruitment activities.

This role is ideal for individuals who enjoy face-to-face interaction, organized follow-ups, and working in a school or academic environment.

You will serve as a front-line support for students, parents, and partners, helping guide them through MFI programs and enrollment processes.

Ideal for fresh graduates or early-career professionals who want experience in admissions, marketing, and student engagement.

Key ResponsibilitiesAdmissions & Inquiry Support

• Handle walk-in, phone, chat, and email inquiries about MFI programs
• Provide accurate and courteous information to students and parents
• Coordinate closely with Admissions and Registrar for application concerns

Lead Tracking & Documentation

• Record inquiries and leads in the marketing database
• Monitor applicant progress and follow up with relevant teams
• Prepare daily and weekly inquiry and enrollment reports

Marketing & Recruitment Support

• Assist during orientations, open houses, and promotional events
• Help manage registrations, booths, materials, and logistics
• Support communication campaigns via email and digital channels

Administrative Assistance

• Maintain organized files of inquiry forms and correspondence
• Perform encoding, scanning, and documentation tasks
• Carry out other related tasks assigned by the Department Manager

Qualifications

• Graduate of any 4-year course

(Business, Marketing, Communication, Psychology, or related fields preferred)

• At least 6 months–1 year experience in:
• Customer service
• Front desk / admissions
• Marketing or admin support
• Strong communication and interpersonal skills
• Proficient in Google Workspace and MS Office
• Organized, dependable, and comfortable in a client-facing role

Working Conditions

• Based at MFI Ortigas, Pasig Campus
• Full-time, on-site position with standard weekday schedule
• May occasionally be required to assist during enrollment, orientations, or marketing events

Why Join MFI

• Gain hands-on experience in education, admissions, and recruitment
• Work in a professional on-site office
• Exposure to marketing campaigns and enrollment operations
• Opportunity for future regularization or internal movement, subject to performance and availability

How to Apply

You may apply through any of the following:

• Click Apply Now via Indeed

• Send your updated CV to careers@mfi.edu.ph

(Subject line: Admissions & Customer Support Associate Application)

• Apply directly through our official recruitment portal: https://hirepoint.mfi.org.ph/

You may also visit the website to view other open vacancies under MFI.

Equal Opportunity & Data Privacy Notice

MFI Polytechnic Institute Inc. is an equal opportunity employer. All qualified applicants are considered regardless of age, gender, religion, marital status, or disability, in compliance with labor laws and institutional values.

By submitting your application, you consent to the lawful processing of your personal data for recruitment and employment purposes in accordance with the Data Privacy Act of 2012 (RA 10173).

Job Types: Full-time, Fixed term
Contract length: 5 months

Pay: Php18,000.00 - Php22,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Discounted lunch
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person