After Sales Coordinator

As an After Sales Coordinator you will participate in delivering operational excellence in-line with the Care Services standards of the Brand. You will embody advanced knowledge in aftercare services and demonstrate impeccable product knowledge, while maintaining an organized operation and displaying commercial mindset.

• Technical Expertise: Strong repair and quality management skills
• Organizational Skills: Excellent organization and time management
• Communication: Regular updates with clients and team
• Performance: Drive performance and client relationships
• Training: Train and support the team

Be an Exceptional Technical Expert

• Ensure quality issues/repairs are properly dealt with, in-line with lead-time targets
• Maintain the integrity and accuracy of the “My repair” platform, leading the implementation and execution of inventories.
• Ensure immaculate organisation of the Care Services and Repairs area, driving best-practice and developing new ideas with your manager
• Ensure the lead time from Receipt to sending to Cergy is respected, and followed-up. Being accountable for the monthly results, you will ensure immaculate organization and time-management.
• Demonstrate reactivity and accountability for products retrieval due to quality alert from quality department.
• You will possess and maintain a strong, in-depth, and highly technical expertise which you will use to drive and develop Care Service performance, inclusive of qualitative in-stock inventories (DEF checks on High-End).
• Ensure regular communication with the stock team to ensure the correct management of defective exchanges.
• Ensure regular follow up with clients regarding their items or queries
• Be accountable for the Care Services results vs targets.

Drive Commercial Performance, and Client Development in Care Services

• Be a partner to your Manager; Ability to provide Head Office with feedback relating to Care Services, and any missing opportunities
• Create and implement specific action plans to proactively drive the business and maximize Care Services performance through: Organization / Inventories / My Repair follow up / Tool box and spare parts for in store repairs
• Be the Ambassador and role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating pro-activity.
• Master a deep knowledge of your category, and be able to deal with demanding client situations
• Approach Care Services as a Client relationship opportunity – Being accountable for the clientelling initiatives, results and Client experience

Support and Train the Store Team on Care Services

• Be a partner to the Field Coach Trainer to develop Care Service and Repair knowledge in the store
• You will use your knowledge to communicate and inspire the team on corporate strategy and relevant business information (animate team briefing sessions, trainings etc)
• Provide regular communication to managers regarding any relevant aftersales topics, delivering trainings and daily moments.
• Develop your expertise in carrying out in-store repairs to the quality standards expected, and driving this through trainings and 1:1 sessions

General duties

• As well as driving the development of Care Services expertise in your store, you will additionally be a point of contact regionally.
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behaviors
• Follow the company’s policies and procedures