After Sales Coordinator

Vacancy Title: After Sales Coordinator

Vacancy Location: Kristiansand, Norway

Engagement Type: Permanent, Full-Time

The Role:

Here at Survitec, we are currently recruiting for a After Sales Coordinator to join our Marine Team based in Kristiansand.

Key responsibilities for the After Sales Coordinator role include but are not limited to:

Customer Engagement: Respond to after-sales inquiries, manage warranty claims, and offer expert guidance on servicing and repairs.

Quote Preparation: Prepare and issue quotes for spares and servicing outside the warranty period to help drive after-sales revenue.

Warranty Administration: Oversee warranty policies, authorize collections, and arrange necessary repairs, keeping customers informed throughout the process.

Order Management: Process and track custom orders, coordinating with internal teams to meet customer needs.

Issue Resolution: Serve as the primary contact for resolving customer complaints and escalations, ensuring swift and effective solutions.

Customer Relationship Management: Maintain up-to-date records in our CRM, scheduling follow-ups to ensure ongoing engagement and retention.

Proactive Outreach: Leverage warranty contracts to generate additional sales in spares and servicing.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

About You:

Essential criteria:

• Experience in a customer-focused role with a record of high-quality work, unsupervised
• Customer-Centric Mindset
• Resilience
• Fluency in English, both written and spoken

Why You Should Work for Us

• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme

Who are Survitec and what do we do?

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

How to Apply

Please note, we do not accept direct applications via email nor do we accept speculative CVs from recruitment agencies.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.