Aftersales Manager – Dach Region (Truck & Lcv)

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Key Responsibilities

• Oversee after-sales team establishment and daily operations in the DACH region, covering technical support and warranty management. Tasked with regional service network optimization and end-to-end B2B partner lifecycle management to ensure after-sales performance meets corporate strategic goals.
• Develop and enforce regional aftersales policies and comprehensive warranty terms to ensure business compliance and efficiency.
• Directly responsible for improving Customer Satisfaction (CSI) across the region by ensuring service consistency and high-quality support.
• Ensure maximum vehicle uptime for B2B customers by minimizing response times through decisive execution and standardized processes.
• Lead the localized promotion and implementation of BYD aftersales systems, ensuring 100% adoption and standardized usage across the service network.
• Support the build-out of a technical support system focused on BYD-standard repair capabilities and the transition to electromobility.
• Promote digital diagnostic tools and ensure technical teams are certified for New Energy Vehicle (NEV) maintenance in the DACH market.
• Coordinate spare parts strategy and inventory planning to ensure high parts availability and turnover efficiency.
• Act as a strategic liaison to R&D and Product teams, driving product improvements based on field insights and localized market needs.
• Collaborate with Sales and Marketing to support key account expansion through proactive aftersales assurance and brand reputation building.
• Directly responsible for regional aftersales revenue, driving parts sales growth and value-added service development to hit financial targets.
• Supervise the resolution of critical customer issues, personally overseeing complex technical challenges to ensure efficient, concrete solutions.

Candidate Requirements

• Experience: 10+ years in the industry (Truck & LCV); 5+ years in a senior management role within the DACH region.
• B2B Expertise: Deep understanding of B2B business rules, Service Level Agreements (SLA), and Warranty/Claims management.
• Technical Savvy: Strong understanding of traditional truck mechanics and a solid grasp of EV architecture/driving scenarios.
• Execution: Proven "hands-on" track record—the ability to move from the boardroom to the workshop to resolve issues.
• Languages: Native-level or fluent German; business-fluent English.
• Collaboration: Exceptional ability to influence and coordinate with R&D and Sales to achieve common business goals.

Location: Netherlands/Germany
Type of Employment: Full-time