Agency Partner Manager - Small And Medium Business

Advertising & Sales

Agency Partner Manager - Small and Medium Business

Location
:

Sydney

Employment Type
:

Regular

Job Code
:

A125138

Responsibilities

About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

Responsibilities

• Set up and enhance long term successful win-win partnerships with existing media/digital agencies: support their long term growth
• Establish and maintain both C-Level & tactical relationships with agencies, ensuring TikTok is a top partner to them
• Leverage insights, data, benchmarks to lead strategic conversations and support the agencies and their clients' growth
• Develop strategies to improve media agencies performance, including:
• Consulting on media/digital agencies’ scale up
• Providing creative insights and best practices
• Providing guidance and expertise regarding budgets and revenue targets
• Manage media agencies at scale; monitoring the partner's performance through tools and timely communication with clients
• Be a point of contact to agencies, supporting them in their future growth and onboarding new clients
• Using both experience and insights to reactively troubleshoot any existing challenges, as well as proactively planning for any potential future challenges to growth
• Gather insights from client interaction, and effectively represent your agencies and their clients needs to internal cross-functional stakeholders (Ads Review, Finance, Product etc.) to ensure excellent customer experience.
• Work across multiple teams including Sales, Product and Marketing and contribute to develop the agency business on a broader scale by being the voice of agencies in internal conversations

Qualifications

Minimum Qualifications

• Minimum 5 years of relevant experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus
• Sharp client focus and motivated by thriving customer success
• Problem solver capable of navigating ambiguity and proactively provide effective solutions to customer needs

Preferred Qualifications

• Strong attention to detail and a proven ability to balance priorities to meet deadlines
• Sound analytical skills
• Experience working with revenue targets in a fast paced, client facing environment.
• A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business
• Media buying experience with other digital marketing platforms is a plus

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

​

​

Diversity & Inclusion

​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

​

Acknowledgment of Country

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.