Appointment Setter/Cold Caller

Job Duties:
As a Remote Call Center Representative for New York's Premier Group, your primary responsibility is to engage with homeowners who have shown interest in roofing, window, and siding services. This includes:

• Processing inbound leads and following up with past leads to qualify potential customers, confirm interest, and schedule free in-home estimates for our sales team.
• Managing a high volume of inbound and outbound calls, ensuring a seamless customer experience while maintaining a friendly and professional demeanor.
• Addressing inquiries, resolving complaints, handling objections, and providing relevant service information.
• Maintaining accurate customer records, updating appointment statuses, and analyzing customer needs to contribute to team goals.
• Strong communication skills, the ability to work in a high-call-volume environment, and a commitment to delivering excellent customer service are crucial for success in this role.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls in a timely manner.
• Process inbound leads and follow up on past leads to maximize conversion opportunities.
• Qualify leads by identifying customer needs and confirming interest in a free estimate appointment.
• Schedule appointments for the sales team using our booking system.
• Address customer inquiries and resolve complaints in a professional manner.
• Provide product and service information, handling objections with confidence.
• Seize opportunities to upsell products when appropriate.
• Maintain accurate customer records by updating account information and logging call details.
• Analyze customer needs and recommend potential services or improvements to management.
• Contribute to team goals by meeting personal and team performance targets.

Requirements:

• Experience in telemarketing, sales, or appointment setting (preferred but not required).
• Proven call center or customer service experience handling high call volumes.
• Strong English communication skills (both verbal and written).
• Proficiency in relevant computer applications and CRM tools (preferred but not required).
• Excellent listening, data entry, and problem-solving skills to handle customer interactions effectively.
• Ability to handle stressful situations professionally and remain engaged in conversations.
• Must be able to work U.S. business hours (EST time zone).
• High school diploma or equivalent; higher education in a related field is a plus.
• Reliable internet connection and a quiet workspace for remote work.

Employee Job Details

• No. of Positions: 1
• Expected Start Date: March 31, 2025
• Position Type: Full Time

Education Requirements

• Must have a High School Diploma

Skill Requirements:

• 1+ years of experience in Outbound Calling
• 1+ years of experience in Data Entry and Record-Keeping
• 1+ years of experience in Basic Troubleshooting for Customer Inquiries
• 0-1 years of experience in CRM Software Proficiency (or ability to learn)
• 1+ years of experience in Excellent Verbal and Written Communication
• 1+ years of experience in Professional and Friendly Phone Etiquette
• 1+ years of experience in Adaptability in a Fast-Paced Environment
• 1+ years of experience in Goal-Driven and Self-Motivated

Nice to Have Knowledge in:

• Time Management
• Multitasking
• Ability to Work Independently

Address Details

• Employee Residing Country: Philippines
• Work Address Type: Employee Home Location / Remote
• Employee Work Hours: Same work hours as my time zone

Job Type: Full-time

Pay: Php55,000.00 - Php60,000.00 per month

Benefits:

• Work from home

Schedule:

• Evening shift

Work Location: In person