The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, and LGBTQIA+ people. The department is committed to achieving gender equality and, in particular, supporting women’s progression into senior leadership.

The opportunity we have available

The Vehicle Safety Operations Branch is Australia’s national vehicle standards regulator. We work to enhance vehicle safety, emissions control and anti-theft protection to ensure the Australian vehicle fleet is safe and efficient. From 1 July 2021 the Road Vehicle Standards Act 2018 (RVSA) has been in force. This legislation sets vehicle standards for all new vehicles entering the Australian market and regulates the supply to the market of used vehicles.

The Application Assessment and Approval section is responsible for the regulation of the Road Vehicle Standards Act 2018 by assessing certain applications to ensure the criteria for approval are met and providing support to businesses and individuals to provide road vehicles to the Australian market.

The Team Leader ROVER Level 1 Support leads the client focused ROVER Level 1 Support team, the first contact point for industry, businesses and individuals contacting the department in relation to the Road Vehicle Standards. ROVER Level 1 Support consists of a public facing call centre and a public mailbox.

The Team Leader ROVER Level 1 Support officer will:

• contribute to planning and monitoring of work processes for the team
• identify development and learning opportunities for staff and delegate tasks effectively
• foster a cohesive team culture that encourages openness, honesty and knowledge sharing
• consistently demonstrate and encourage team members to demonstrate the appropriate standards of ethical and professional behaviour.

What will you do?

The tasks of the Team Leader ROVER Level 1 Support include:

• managing the ROVER Level 1 Support team which includes a call centre with up to 7 staff and a high-volume inbox
• oversight and maintenance of up-to-date scripts and templates
• developing and implementing training materials for ROVER Level 1
• responding to complex emails and calls as secondary escalation point
• engaging with stakeholders about their applications and the related policy and standards
• contributing to operational discussions in relation to the Road Vehicle Standards Act 2018 and Road Vehicle Standards Rules 2019
• providing statistical and other reporting as necessary
• preparing executive briefing material and analytical reports relating to issues identified through ROVER Level 1
• contributing new ideas and maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes
• responding to information and/or legislative requests, such as Freedom of Information requests
• oversight of staffing, performance and development of staff including daily team management and workload management

Who are we looking for?

The successful candidate for this position will be able to demonstrate their capability against the APS 6 Work level standards.

To be successful in this role, you will need to demonstrate your ability to:

• Provide quality advice and communicate effectively by confidently presenting messages in a clear, concise and articulate manner to various audiences
• Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.
• Operate under broad direction exercising a considerable degree of independence
• Build and maintain relationships with a range of stakeholders, both internal and external, including maintaining arrangements for ongoing coordination, consultation, oversight and reporting
• Show leadership qualities and set work tasks that align with the departments strategic objectives and communicate expected outcomes.
• Drive continuous improvement through reviewing best practice approaches adopted in both the public and private sectors and regularly reviewing performance to identify opportunities.

Call centre experience is desirable.

We encourage candidates from diverse backgrounds and experiences to apply.

RecruitAbility minimum requirements

Minimum requirements for this role include:

• Effective people management and leadership skills.

• Ability to engage and influence stakeholders in a professional and effective manner

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

• Opt into the scheme

• Declare they have a disability, and

• Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

What else can we offer?

We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:

• Access to our study assistance program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
• Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
• Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
• Flexible working opportunities, including home based work.
• We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.

Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 1 September 2025

Applications close: 15 September 2025

Application shortlisting: 19 September 2025

Further assessments: 22 September 2025

Selection report finalised: 6 October 2025

Offers and announcements: 13 October 2025

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews, and reference checks.

How to apply

Applications for this opportunity close at 11.59pm AEST, Monday 15 September 2025.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than two (2) pages outlining your background, capabilities and experiences, and how these align with the advertised role.

You should also provide a tailored CV in PDF, no more than three (3) pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.

Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at recruitment@infrastructure.gov.au to discuss an alternative way to submit your application.

Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information, please email DiversityandInclusion@infrastructure.gov.au

Work with us! Apply now!