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Assistant Director Of Guest Services

Posted on April 9, 2026 by Marriott International

  • Full Time

Assistant Director Of Guest Services
Additional Information
Job Number26043324
Job CategoryRooms & Guest Services Operations
LocationBvlgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY


Supporting the Director of Rooms in delivering exceptional, personalized guest experiences aligned with the luxury standards of Bulgari Hotels & Resorts, overseeing the daily operations of the Guest Service department (Reception, Concierge, Bell/Door teams, Butler), leading and developing the team, managing guest relations and VIP experiences, resolving issues with a solution-oriented approach, monitoring performance and guest satisfaction, and ensuring seamless interdepartmental collaboration and full compliance with brand and operational standards.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


Advertised until:
May 9, 2026


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