Assistant General Manager

Ready to bring your energy, creativity, and hospitality passion to Lakeside Manor?
Apply today — and help us make every moment extraordinary.

At Lakeside Manor, we believe life should be lived without compromise. We’ve created a vibrant community where independent spirits thrive, choice is celebrated, and every detail is designed for a life well-lived. From gourmet meals at the Silver Swan Dining Room to craft cocktails at Corks Wine Bar and blockbuster nights in our private tiered Movie Theatre — Lakeside Manor offers an experience unlike anywhere else.

And now, we’re inviting YOU to become part of it as an Assistant General Manager! In this role, you’ll be the heartbeat of our hospitality team — elevating our dining services, supporting operations, driving resident satisfaction, and helping future residents fall in love with Lakeside Manor. You’ll support restaurant services, assist with administrative tasks, coordinate staffing, and help manage day-to-day operations.
You’ll also support resident suite sales—conducting tours, completing move-in paperwork, and working toward monthly sales goals. Additionally, you’ll oversee front-of-house dining staff, support communication between the kitchen and dining room, and uphold service standards.

Compensation: $65,000.00 anually

• Supports overall growth and day-to-day operations of the Retirement Community, including dining services, staffing, resident satisfaction, and budget management.
• Establishes and maintains a safe, welcoming, and enriching environment for residents.
• Responds promptly to emergency calls from residents and takes appropriate action.
• Ensures continuous operation of the community, stepping in to perform staff duties when necessary.

• Leads the dining services team under the direction of the General Manager.
• Coordinates daily operations of dining spaces, including the wine bar and sports lounge.
• Works with the General Manager and Chef to deliver excellent service for special events and regular meal service.
• Gathers resident and guest feedback to continuously improve dining experiences.
• Trains, mentors, and manages performance of front-of-house dining staff.
• Drives consistency in service standards while fostering innovation and openness to change.

• Provides scheduling support, managing both planned and unplanned absences in accordance with the collective agreement.
• Verifies staffing needs against current schedules and communicates unfilled vacancies to management.
• Maintains master rotations, weekly schedules, and approved leave requests.
• Builds strong relationships with casual staff and maintains up-to-date seniority lists for call-ins and shift assignments.

• Monitors and reports on reasons for staff absences and supports attendance management initiatives.
• Accurately records scheduling and attendance data to support timely and accurate payroll submission.
• Participates in service planning and prioritization of both short-term and long-term goals.
• Implements and supports new initiatives, policies, and procedures in collaboration with the leadership team.
• Supports OSH committee as needed.

• Serving it Right and Food Safe - level I certifications preferred.
• Certification or equivalent combination of experience, education, and knowledge (ideally two years), preferably in a senior living environment.
• Experience in staff training, education, staff development, performance management, and mentorship of a serving team.
• Two years’ experience supervising a fine dining or full-service retirement environment preferred.
• Prior restaurant experience is preferred.

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