Assistant Housekeeping Manager

As an Housekeeping Assistant Manager, you will supervise and oversee the day-to-day operations of the Housekeeping Department. Specifically, a Housekeeping Assistant Manager will perform the following tasks to the highest standards:

• To ensure the ultimate comfort, cleanliness and safety for all the guest, as expected in The Hotel
• To assist in the recruiting qualified people, to train employees in order to achieve the standards of cleanliness and high level of service.
• To be responsible for the daily operation needs and ensure manning is well scheduled to maintain superior standards of cleanliness for all guest rooms and public area.
• To assign and monitor daily assignments for guest rooms cleaning and to ensure that proper quotas are assigned to achieve optimum productivity.
• To establish safe working environment.
• To coordinate tasks and supervise outside contractor working in the hotel premises.
• To establish and maintain accurate inventory records on cleaning equipment, guest supplies and cleaning supplies.
• To establish a cleaning program maintaining top quality standard in performance, procedures and productivity pertaining to all public guest areas.
• To be very familiar with occupancy projection and to forecast manning as required.
• To establish effective communication with Housekeeping Manager / various departments to meet their needs as it relates to Housekeeping.
• To carry out routine daily inspection, noting deficiencies and ensuring proper follow up procedures.
• To coordinate engineering work orders for assigned areas and follow up inspection.
• To coordinate cleaning schedules and maintenance program for all guestrooms, guest corridors, public areas and heart of the house.
• To review all work orders submitted and ensure all orders are carry out in a timely manner.
• To clearly understand the Company Corporate Standard, Core Standard and ensure service and cleaning job is carry out in accordance to standard expectation.
• To monitor cost control program for housekeeping labor and operating supplies.
• To assist in administering and keeping accurate record all personnel related updates.
• To be familiar with and understand all the hotel and departmental policies, procedures and standards established for the department.
• To be involved in ensuring that all on line training material are updated at all time.
• To be involved in identifying employees needs and to develop staff and coordinate training when needed.
• To ensure all policies and procedure are observed and is in place.
• To assist in conducting monthly staff meeting.
• To maintain a high level of employee morale.
• To be familiar with laundry operation and to assist in handling complaint when required.
• To be familiar with the operation of the uniform rooms and monitor the maintenance standards in these areas.
• To participate and assist in conducting yearly performance evaluation ensuring reviews are completed in a timely manner.
• To participate in counseling and discipline staff when needed ensuring proper follow up action is taken and staff is review accordingly.
• To have an understanding on the departmental P&L, the yearly capital expenditure budget, as well as the yearly labor budget, operating expense budget that is presented by the Housekeeping Manager.
• To respond properly in any hotel emergency or safety situation.
• To train and monitor all Supervisors.
• Assist Housekeeping Manager on any other jobs been assign.

To perform other tasks or projects as assigned by hotel management.

Talent Profile

• At least 2 years of experience in a similar role; preferably from a 4 star Hotel
• Minimum Diploma in Hospitality Management
• Customer centric
• High level of flexibility and adaptability
• Must be able to work rotating day shifts including Public Holidays and weekends
• Able to work under pressure and in fast paced environment
• Ability to speak on additional language will be an advantage.
• Possesses leadership skill and able to make sound independent decision.
• Previous Experience in Housekeeping with supervisory responsibilities.
• Possesses strong interpersonal skill and experience in people handling.