Assistant Hr Manager (Hybrid – Manila | Bpo Experience Required)

Job description

Work Arrangement: Hybrid

Job Summary:

Main duties and responsibilities:

1. Business partner to business leaders, supporting employee engagement, retention, and recruitment. Acts as primary business partner to the local business leadership, consulting with and guiding business decisions with employee advocacy and best practices of human resources in mind Executes the strategic plan for the site Human Development team to service the existing and future needs of the growing business in the assigned location(s) Provide valuable guidance on people issues to all leaders and employees

2. Manages Human Development impact, policy, process, and procedure in a specific location or subset of locations. Understands Qualfon’s employee benefits programs, and educate employees regarding benefits by studying and assessing benefit needs and trends and developing/delivering training to employees on best uses and practices Help design, develop, and roll out appropriate employee communications to socialize initiatives, reward and recognize employees, and share key messaging at the site level. Make recommendations for changes in programs, processes, and procedures that will positively impact the business. Ensures legal compliance by monitoring and implementing applicable national, regional, and local , reporting and recordkeeping requirements; conducting investigations; maintaining records; and representing the organization at hearings as necessary and required.

3. Primary HD business partner to the local operations leadership, Partners closely with talent acquisition, payroll, training, quality assurance, and operations to support and drive the short- and long-term success of the business, gaining credibility through sound action and positive contributions. Develops, leads, and manages the local HR team productively and cohesively by counseling employees; and planning, monitoring, and appraising job results. Partners with Hunan Resources leadership team in training, development, and mentoring HD Generalists, Sr. Generalists, and Managers to become more effective HD business partners

4. Leads the Human Resources practices and objectives that will provide an employee-oriented, high performance culture emphasizing empowerment, quality, productivity, and ongoing development.

5. Responsible for the development and implementation of programs, processes, and metrics that support the achievement of the organization’s business goals.

Area of expertise (Skills)

• Bachelor's Degree in Business Administration, Human Resources Management, or a related field
• Minimum of 2 years of previous management experience with 3 or more direct reports.
• Minimum of 2 years of broad human resources experience across multiple disciplines
• Minimum of 2 years in a consultative human resources business partner capacity demonstrating outstanding listening, empathy, and risk

Competencies:

• Employee Relations
• Business Software Applications
• Establishing/Maintaining Performance Standards
• Human Resource Management
• Management Communication

Job Types: Full-time, Permanent

Pay: Php45,000.00 - Php60,000.00 per month

Application Question(s):

• What is your desired salary for the role?
• Are you willing to work on an EST schedule (night shift)?
• Our office is based in Paco, Manila. Are you able to work in a hybrid setup, combining onsite work at our Manila office and remote work from home?
• Do you have experience working in a BPO environment?
• Do you have experience providing frontline HR support as a Supervisory/Assistant Manager/Manager?
• Are you familiar with HR Business Partner functions such as handling employee cases and concerns?
• Do you have solid working knowledge of labor compliance and employee benefits?

Work Location: Hybrid remote in Manila