Assistant Manager

Delivering Legendary Customer Service with a Smile!

Blake’s BBQ is searching for an Assistant Manager who is passionate about outstanding customer service, thrives in a fast-paced environment, and is dedicated to creating magical guest experiences—just like at Disney! Our ideal candidate will embody our core values, lead by example, and ensure every guest interaction is seamless, welcoming, and memorable.

Why Join Blake’s BBQ?

We’re not just a BBQ joint—we’re a customer-centric, community-focused establishment that believes in going above and beyond to make every guest feel special. If you love creating unforgettable experiences, leading a team, and serving up top-quality BBQ, we’d love to meet you!

Key Responsibilities:

Creating an Exceptional Customer Experience

• Lead by example to ensure every customer is greeted with warmth, enthusiasm, and genuine care.
• Train and coach team members on attentive service, personalized interactions, and active listening.
• Anticipate guest needs and find creative ways to exceed expectations—from remembering favorite orders to celebrating special occasions.
• Handle guest feedback professionally, turning any challenge into an opportunity for service recovery.
• Maintain a welcoming atmosphere by ensuring the restaurant is always clean, inviting, and ready to impress.

Team Leadership & Development

• Inspire, train, and motivate staff to uphold Blake’s BBQ standards of excellence.
• Foster a culture of teamwork, dependability, and trust among employees.
• Provide ongoing coaching and development, ensuring team members grow their skills and deliver consistent, high-quality service.
• Lead pre-shift meetings to set daily goals and encourage a positive team dynamic.

Operational Excellence

• Oversee daily restaurant operations, ensuring smooth service flow during peak hours.
• Implement and enforce food safety protocols, cleanliness standards, and company policies.
• Assist with inventory management, ordering, and cost control to maintain efficiency.
• Step in where needed—whether at the counter, kitchen, or customer area—to keep operations running seamlessly.
• Maintain efficient time management practices to ensure both employees and customers experience timely, professional service.

Sales & Community Engagement

• Work with the leadership team to increase guest loyalty, repeat business, and overall revenue.
• Engage with the community by building relationships with guests and participating in local events.
• Promote seasonal specials, new menu items, and loyalty programs to enhance the customer experience.
• Find creative ways to surprise and delight guests, such as offering a complimentary side for first-time visitors or handwritten thank-you notes for regulars.

What We’re Looking For:

• Passion for customer service—you love making people smile!
• Leadership experience in a restaurant, hospitality, or customer service role(a plus, but not required).
• Strong communication skills—you can coach a team and engage with customers effortlessly.
• Problem-solving mindset—you stay calm and proactive in handling challenges.
• A teachable attitude—always eager to learn, improve, and grow.
• Ability to multi-task in a fast-paced, high-energy environment.
• Must be reliable, punctual, and dedicated to excellence.

Why You’ll Love It Here:

• Be part of a fast-growing restaurant with a reputation for top-tier BBQ and customer service.
• Join a fun, supportive team that values collaboration and mutual respect.
• Opportunities for advancement—grow into a higher leadership role as we expand.
• A chance to make a real impact—help shape the future of Blake’s BBQ!

Ready to Join the Blake’s BBQ Family?

If you’re excited about leading a team, creating magical customer experiences, and helping a growing BBQ brand thrive, we’d love to meet you! Apply today and let’s serve up something unforgettable—together.

Blake’s BBQ – Where Great BBQ Meets Outstanding Service!

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• Can you tell me a time YOU received over the top customer service? What made it memorable for you?

Work Location: In person