Assistant Property Manager - Onsite Community

Position: Onsite Assistant Property Manager - Home Owners Association

About Us: SVN | Second Story is dedicated to enhancing the quality of life in our communities through exceptional property management, in addition to providing excellent service to our property owners. We are currently seeking an experienced Property Manager to oversee the operations of a vibrant HOA community. The ideal candidate will have strong leadership skills, a customer-focused attitude, and a deep understanding of HOA property management best practices.

Job Summary: The Onsite Property Manager will representative the SVN | Second Story team, responsible for overseeing the day-to-day operations of a 480+ unit HOA community. This role requires a proactive leader who will ensure the community is well-maintained, financially sound, and operates smoothly while maintaining positive relationships with residents and vendors. This manager will oversee an onsite property management team including an APM, Staff Accountant, Leasing Agent and Maintenance Technicians.

Reports to: Onsite Property Manager

Characteristics: High Energy, Driven Leader, Superb Customer Service, Ability to Adhere to Systems

Key Responsibilities

Resident Relations & Communication

• Support the Property Manager with day-to-day homeowner/tenant communication

• Serve as a primary point of contact for residents entering the office, via email/text support and answering the phones; address inquiries, resolve issues, and provide information on community guidelines and amenities.

• Respond promptly and professionally to resident communication via phone, email, or in person.

• Coordinate and distribute resident notices, event flyers, announcements, and other communications.

• Support rent/dues collection by sending reminders, logging communications, and assisting with payment processing.

• Assist Property Manager with leasing and renewals for homes enrolled in our Rental Program on an as needed basis.

• Assist with move-in/move-out coordination, including checklists, scheduling, and file updates.

Administrative & Operational Support

• Provide direct administrative support to the Property Manager, including scheduling, calendar management, and preparation for meetings, inspections, or board sessions.

• Meet Key Performance Indicators for the role set forth by the Property Manager

• Maintain accurate records, including resident files, financial documents, compliance paperwork, and maintenance logs.

• Manage office supplies, filing systems, and organization of onsite documents to keep the office running efficiently.

• Assist with service request communication on an as needed basis using the property management system (AppFolio).

• Understand unit turns, maintenance timelines, and vendor coordination in partnership with the maintenance team on an as needed basis.

Property & Maintenance Support

• Assist in coordinating maintenance requests with homeowners and vendors on an as needed basis.

• Provide vendor access, support special projects, and assist with property tours as needed.

• Assist in ensuring vendor compliance and proper file documentation.

• Act as an extra set of eyes for the Property Manager to ensure the property is well maintained and homeowners/tenants are cared for.

Qualifications:

• Required: Experience in multifamily property management

• Preferred: Bachelor’s degree in business administration, property management, or related field

• Excellent organizational, verbal and written communication skills

• Proficiency in property management software (AppFolio Management software experience a plus)

• Technologically efficient (familiar with Google GSuite and Microsoft platforms)

• Able to work on a team and excel in a team setting

• Ability to problem solve and handle large projects

• Ability to quickly adapt to change and face challenges head on with a problem solving mentality

• Attention to detail and ability to manage multiple projects and demands

• Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:

• Full-time, hourly position

• In person: Monday - Friday, 9:00AM - 5:30PM

• Health benefits include medical, dental, vision, HSA plan, additional optional coverage available

• 401k plan eligibility after one year of employment

• 15 days Paid Time Off (PTO)

• 10 paid holidays and 1 floating holiday

Company Overview:

SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

• Fun. We strive to find joy in what we do.

• Bold. We show grit and rise to the challenge.

• Integrity. Our word matters.

• Ownership. We take responsibility for every area of our lives.

• Onward & Upward. We strive for continuous progress & improvement.