Associate Consultant

Job Overview:

We are seeking a proactive and quality-driven Project Coordinator to manage the delivery and support of IT maintenance projects. This role involves ensuring service excellence, coordinating with technical teams, and engaging with clients to understand and fulfill project requirements. You will play a key role in monitoring project progress, resolving issues, and driving continuous improvement in service levels and customer satisfaction. The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple projects simultaneously. Strong communication skills, a background in IT or software, and familiarity with project management tools are essential for success in this role.

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards
• Conduct User Requirement Workshops
• Conduct User Training sessions

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Job Type: Full-time

Pay: $3,500.00 - $5,000.00 per month

Benefits:

• Professional development
• Promotion to permanent employee

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• Associate Consultant: 1 year (Preferred)

Work Location: In person