Associate Director Operations

Customer Service and Support

Job Title:

Job Description

Key Responsibilities:

• Project Management: Lead and manage delivery projects from inception to completion, ensuring project objectives, schedules, and budgets are met.
• Client Engagement: Serve as the primary point of contact for clients, building and maintaining strong relationships to ensure customer satisfaction and project success.
• Team Coordination: Work closely with cross-functional teams, including IT, operations, and business units, to ensure seamless project execution and alignment with business goals.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize project impacts.
• Financial Oversight: Manage project budgets, financial forecasts, and resource allocation to optimize project delivery.
• Continuous Improvement: Implement best practices and process improvements to enhance project delivery efficiency and effectiveness. This includes identifying and implementing innovative tools and approaches to elevate performance and quality.
• Innovation Driver: Proactively seek out, evaluate, and champion the adoption of innovative tools, technologies, and methodologies to enhance project delivery outcomes.
• Reporting and Communication: Regularly report project status, progress, and challenges to stakeholders, ensuring transparency and effective communication throughout the project lifecycle.

Qualifications:

• Bachelor’s degree in information business administration, or related field.
• Minimum 10 years of experience in project management.
• Proven track record of managing large-scale projects and delivering successful outcomes.
• Strong leadership and team management skills.
• Excellent client-facing and internal communication skills.
• Expertise in project management methodologies (e.g., Agile, Waterfall).
• Strong problem-solving and decision-making abilities.
• PMP or related certification is a plus.

Benefits:

• Competitive salary and bonuses.
• Health, and retirement plans.
• Opportunities for professional development and career growth.
• Flexible work environment.

Application Process: Interested candidates should submit their resume and a cover letter detailing their experience and suitability via concentrix.com

Location:

Language Requirements:

Time Type:

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