Associate Governmental Program Analyst
Posted on July 31, 2025 by United States Department of Justice
- Cape Town, United States of America
- $6031.0 - $7547.0
- Full Time
The Case Management Section (CMS) is an integral part of the California Attorney General's Office (AGO), the second largest law firm in the nation. CMS is responsible for the AGO’s legal case management, document, billing and business intelligence systems as well as integrated legal applications. The system manages over 27 million case related files, data processing of over $600M in legal service transactions with $250M in direct revenue to the department per year. CMS responsibilities include technical and application support as well as training for over 2300 attorneys, paralegals, special agents, legal secretaries, investigators, auditors and other legal professionals. CMS is staffed by a diverse multicultural team working collaboratively to drive innovative solutions for our clients. We develop our team members for promotional opportunities within as well as a variety of other career paths.
Under the direction of the Staff Services Manager I, the analyst performs a variety of complex tasks, either independently, on a team, or in a project lead capacity, in the training, support and maintenance of the Attorney General’s Office case management system (ProLaw) and related integrated and non-integrated software applications. The analyst should be highly analytical, and be knowledgeable in theProLaw application, Microsoft Word , Hyperstyles, HotDocs, Best Authority, Westlaw Legal Calendaring Rules, and Microsoft Outlook. The analyst must be knowledgeable of the legal office’s business policies, practices and procedures. The analyst will consult with executive, accounting and budget staff, legal division managers, and law practice section representatives and/or their clients to document business requirements, develop solutions using ProLaw and its integrated applications. The analyst will be responsible to develop training curriculum and to train legal processes and procedures using ProLaw and its integrated applications.The analyst will provide end-user and client support and services via the CMS help desks. The analyst will analyze the most complex issues and make recommendations to the Manager and/or Project Lead and will implement decisions made by the Manager and/or Project Lead. The analyst will act as a lead or project manager on enterprise projects such as enterprise application upgrades or significant changes to business processes and procedures which require extensive preparation to prepare end users for successful deployment. Some travel may be required.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/P7X675V
You will find additional information about the job in the Duty Statement.
Working Conditions
This position offeres a hybrid schedule, i.e. combined remote and in-office work schedules. All telework schedules are subject to change and may be reevaluated at any time.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
- STAFF SERVICES ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-485200
Position #(s):
420-054-5393-XXX
Working Title:
Trainer
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Shall Consider:
STAFF SERVICES ANALYST
$3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C
# of Positions:
2
Work Location:
Alameda County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday
Department Information
- These positions are located in the Division of Operations, Case Management Section and may be filled in either Sacramento (JC-484759), San Francisco (JC-485194), Oakland (JC-485200), Los Angeles (JC-485209) and San Diego (JC-485211). Please clearly indicate your preferred city in the Explanations section of your State Application. You need only apply to one of the Job Controls to be considered for the position.
- Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- Please note that all new-to-State employees will be given the minimum salary of the classification or the minimum salary of Range A (whichever is applicable), unless you meet Alternate Range Criteria 069. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations.
- For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov.
Special Requirements
- A fingerprint check will be required.
- Clearly indicate the Job Control Code (JC-485200) and the title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Application.
- Please be certain that your application package is thorough and completely filled out describing in detail your background experience and/or education and duties. All applications will be pre-screened and only the most qualified and competitive applicants will be included in the interview and hiring process.
- If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/13/2025Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
OPS- Nadya Randhawa
Attn: Nadya Randhawa
Division of Operations 1300 I Street, Suite 820
Sacramento, CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
OPS- Nadya Randhawa
Nadya Randhawa
Division of Operations 1300 I Street, Suite 820
Sacramento, CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Degree and/or School Transcripts
- Statement of Qualifications -
A Statement of Qualifications (SOQ) is required to be considered for this position. Applicants must submit a SOQ with their application. Please see the SOQ section below for additional information about the requirements. Failure to provide an SOQ and follow instructions can result in the applicant being disqualified from the hiring process.
- Other - A Cover Letter is required and must be included.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Energetic and highly motivated individual with a legal background eager to work in a dynamic environment
- Ability to visualize, articulate, conceptualize, and solve both complex and uncomplicated problems
- Experience in teaching and training
- Excellent communication skills
- Commitment to providing quality customer service
- Ability to adapt quickly to changing priorities
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Nadya Randhawa
(916) 210-6750
nadya.randhawa@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
EXAMINATION LINKS:
Associate Governmental Program Analyst:
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1764
Staff Services Analyst:
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2105
ADDITIONAL INFORMATION FOR STATEMENT OF QUALIFICATIONS:
The Statement of Qualifications serves as a documentation of your ability to present information clearly and concisely in writing. You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience.
Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.
- Describe your role and experience with training software applications and developing training curriculum/materials.
- Describe your role and experience with a legal case management system.
- Describe your role and experience with providing customer service.
ADDITIONAL APPLICATION FILING INFORMATION:
Please note, if using the United States Postal Service for delivery, there’s no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic deliver, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Advertised until:
Aug. 30, 2025
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