Associate International Logistics Coordinator

Cryoport, Inc. is redefining temperature controlled supply chain support for the life sciences industry by continually broadening its platform of solutions, serving the biopharma, reproductive medicine and animal health markets.

Job Title: Associate International Logistic Coordinator

Overall Mission:

The International Logistics Specialist is responsible for organizing international shipments in line with temperature control requirements and the Group QA & EHS policies. He/she is accountable for the most appropriate transport solution in accordance with the CRYOPDP Hybrid, premium or full premium service offer and the customer's requirements : route, sustainable mode of transport (air, train, road, multimodal), transit time and cost.

Main Contribution:

Operational Excellence

• Coordinate international shipments and ensure compliance with local regulations and government

agencies.

• Communicate daily with affiliates and Local Service Providers (LSPs) to provide logistics services.
• Manage import/export documentation (commercial invoices, AES filing, customs clearance, etc.).
• Request airline bookings (UPS,SOV & DHL) and coordinate pickup/delivery of shipments worldwide.
• Maintain and update consignment notes and shipping files in the Transport Management System (TMS).
• Monitor shipment progress, update milestones in TMS, and liaise with vendors on costs and routing options.
• Work with Group Supply Chain to recognize and manage Total Cost of Procurement (TCP) and Total Cost of Value (TCV).

Customer & Service Management

• Ensure efficient handling of customer complaints and queries with the Control Tower Quality Manager.
• Provide prompt responses to internal and external customers.
• Promote CRYOPDP’s unique service features to increase customer dependency.

Performance KPIs

• On-time-in-full (OTIF) service performance percentage.
• Number of temperature deviations in shipments.
• Number of airline and transit delays.
• Number of CAPAs (Corrective Action Preventive Actions).
• Customer and internal stakeholder feedback.

Interface

Specific Experience & Knowledge Required

Interpersonal skills