Automotive Service Advisor

About Us: Midas of Eastern Ontario is seeking a dedicated and customer-focused individual to join our team as a Service Advisor. This role is crucial in managing customer interactions and ensuring a seamless service experience across all our locations. If you're passionate about customer service and thrive in a high-intensity work environment, we want to hear from you.

Job Description: Service advisors play an integral role in building relationships with our customers. They are responsible for walking customers through the entire repair process, keeping them informed of their vehicle status using digital inspection software, and ensuring customer satisfaction upon departure from our store. The ideal candidate enjoys meeting new people and takes pride in their exceptional customer service skills. Automotive experience is not required but is an asset.

What will YOU be doing as a Service Advisor? :

• Greet every customer with a smile.
• Follow the sales process.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate in person and on the phone in a clear, professional manner.
• Direct, coordinate, and participate in performing customer service activities.
• Work together as a team and assist other employees as needed.
• Perform other duties as assigned.

Requirements:

• Valid Driver's License.
• Dedication to exceptional customer service.
• Willingness to learn.

What will YOU bring to the table?

• Customer Service Dedication: Committed to providing exceptional customer service.
• Computer Proficiency: Strong computer skills are essential for managing customer information and scheduling.
• Automotive Knowledge: An understanding of vehicles and repairs is an asset but not required.
• Learning Attitude: Willingness to learn and adapt to new challenges.

Why Join Us? Midas of Eastern Ontario offers a competitive salary, comprehensive benefits, and a dynamic work environment. With a focus on professional growth and customer satisfaction, we provide an opportunity to be part of a team that values service excellence and innovation.

How to Apply: Submit your resume and a brief cover letter outlining your interest and suitability for the role. We thank all applicants for their interest; however, only those selected for an interview will be contacted!

Job Type: Full-time

Pay: $50,000.00-$130,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company car
• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Wellness program

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Belleville, ON K8P 3C4: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person