Automotive Service Advisor

Who are we?

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

What are we looking for?

At Performance Ford, a division of the Rafih Auto Group, we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Performance Ford is seeking individuals interested in the role of Service Advisor. The Service Advisor, under the direction of the Service Manager, will primarily be responsible for initiating services and repairs by understanding performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining excellent customer service.

Experience in the above would be an asset, however training would be provided as we would love to invest in the right candidate.

If you have customer service, sales, or hospitality experience - we are looking for YOU!

Job Qualifications:

· Experience in Service Advisor role would be an asset

· Excellent communication and interpersonal skills

· Valid driver's license with a clean driving record

· Proficiency in Microsoft Office/Excel and computer applications

Job Requirements:

· Obtains customer and vehicle data prior to arrival when possible

· Greets customers in a timely, friendly manner and obtains vehicle information

· Conduct thorough walk around of guest vehicle, take pictures and videos

· Test drives the vehicle with customer as needed to confirm the problem or refer to technician if tech not available

· Conduct thorough maintenance menu presentation

· Ensure you are achieving your Xtime KPI’s and budget targets

· Maintaining a Customer Service Index (CSI) above national and regional average

· Provides a complete and accurate estimate for labor and parts. Quotes are to be presented to clients via preferred method of contact through online quoting tool.

Additional Responsibilities:

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed

· Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate

· Other tasks as assigned

Why choose Rafih?

· Competitive compensation and bonus plans

· Competitive Employee Benefits program

· Comprehensive training to set you up for success in your role

· A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support

· Advancement opportunities

· A company culture focused on inclusivity, diversity, employee wellness, and community engagement

· Employee engagement and recognition events

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Life insurance

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Windsor, ON N8W 5W2: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (required)
• Sales: 1 year (preferred)
• Hospitality: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person