Automotive Service Advisor & Customer Care (Competitive Pay | Immediate Start)

Be a Pioneer. Lead the Future. Join Wuling Philippines as Our Service Advisors & Customer Care Representatives!

LiChi Electric (Wuling Philippines) isn’t just another car brand—we’re at the forefront of the electric vehicle (EV) revolution in the Philippines. As we expand nationwide, we’re looking for passionate and versatile Service Advisors and Customer Care Representatives who will help us deliver a seamless and delightful experience before, during, and after the sale.

If you love helping people, solving problems, and being part of a dynamic, mission-driven team—this is your opportunity to shine.

What You’ll Do:

• Be the main point of contact for customers after their purchase—answering questions, assisting with maintenance inquiries, booking service appointments, and ensuring timely resolution of concerns.
• Assist in the pre-sale process by helping customers understand our EV lineup, explaining features, warranties, and answering questions about ownership experience.
• Support customers during vehicle release, making sure the handover is smooth, professional, and welcoming.
• Create a 5-star ownership journey by anticipating customer needs and exceeding expectations.
• Greet customers and manage the service intake process from appointment to vehicle return
• Prepare accurate service estimates and explain repair recommendations to customers in clear, non-technical language
• Schedule and coordinate service appointments to optimize workshop capacity
• Process warranty claims and coordinate with Wuling's warranty department
• Follow up with customers after service completion to ensure satisfaction
• Maintain accurate service records and documentation in the dealership management system
• Collaborate with mechanics to communicate repair timelines and any changes in scope
• Handle customer concerns and escalate issues when necessary

What We’re Looking For:

• Min 2 years of experience in Automobile Customer Service or Service Advisor.
• Strong interpersonal and communication skills—you make people feel heard and taken care of.
• Highly organized and dependable—you don’t let any customer fall through the cracks.
• Calm under pressure, quick on your feet, and solution-oriented.
• A natural team player who can coordinate between sales, service, and delivery teams.
• Basic understanding of automotive systems (enough to explain service needs to customers)
• Excellent verbal and written communication skills in both English and Filipino
• Computer literate - comfortable with scheduling software and basic office applications
• Professional appearance and customer-first mindset

Why You’ll Love It Here:

• Be part of a pioneering team in one of the most exciting EV brands in the country.
• Build your career in a high-growth, future-ready company.
• Contribute to shaping a modern, customer-first ownership experience.
• Competitive salary and performance-based incentives.
• Access to product training, company perks, and milestone events.
• Work with supportive leaders who value initiative and collaboration.

Location: Metro Manila (Support for multiple service locations)

Full-time Position | Immediate Start Preferred

This isn’t just a job—it’s a mission. If you’re ready to be part of something meaningful and electrifying, apply today and help us redefine what customers can expect from an automotive brand.

Job Types: Full-time, Permanent

Pay: Php18,500.00 - Php25,000.00 per month

Benefits:

• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training

Experience:

• service advisor: 2 years (Required)

License/Certification:

• Professional 4-wheel driver's license (Required)

Work Location: In person