B2b Dispute Team Leader

Training and Marketing Professionals Inc. is looking for a B2B DISPUTE TEAM LEAD - HYBRID WORK SET-UP

- Well known Telecommunications Company (Globe Telecommunications-Mynt)

- With strong career development programs

Skills and Qualifications:

• Bachelor’s degree in Finance, Accounting, Business, or a related field
• Experience in dispute resolution, preferably in a financial services environment
• Team Lead experience
• Report management skills

Job Description:

• Supports B2B Dispute Manager
• Leads the investigation and resolution of payment network disputes, including chargebacks, charge slips, and other retrieval requests.
• Provides support to analyze transaction data, identifies trends, and gathers evidence to support dispute and resolution efforts.
• Communicates effectively with internal stakeholders and partners, if applicable
• Able to resolve issues promptly and efficiently.
• Identifies and escalates potential fraud or risk issues.
• Collaborates with internal teams to improve payment processes and prevent future disputes.
• Provides exceptional partner/customer service and maintain a positive and professional demeanor.
• Contributes to team goals and initiatives

HOW TO APPLY? FOLLOW THE INSTRUCTIONS BELOW!

Please send or submit your updated resume or CV to careers@tmpi.com.ph and randanar@tmpi.com.ph

Subject Format: Applicant for B2B Dispute Specialist Team Lead - Last Name, First Name

Job Types: Fixed term, Temporary
Contract length: 6 months

Pay: Php23,000.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Know Your Client background: 1 year (Preferred)
• Dispute Specialist: 1 year (Preferred)
• B2B Dispute Specialist: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Team Leader: 1 year (Required)

Location:

• Taguig (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person