Back Office Medical Billing Associate (Non Voice)

Job Title: Pharmacy Services Associate – Accounts Receivable (Healthcare Account)
Location: 8F Global One Building, Eastwood City, Libis, Quezon City (100% Onsite)

Job Summary:
We are seeking a detail-driven and highly organized Pharmacy Services Associate (Accounts Receivable) to support our Healthcare Account team. This role is responsible for overseeing the full accounts receivable cycle, including claims follow-up, payment posting, and resolving billing discrepancies. The ideal candidate will have a solid understanding of healthcare billing and insurance processes, strong communication skills, and the ability to thrive in a dynamic, fast-paced environment.

Key Responsibilities:

• Manage and follow up on outstanding insurance claims (commercial and government payers).
• Analyze and resolve unpaid or underpaid claims through direct communication with insurance providers.
• Investigate billing discrepancies, denials, and rejections to facilitate timely resolution.
• Ensure timely and accurate posting of payments, adjustments, and write-offs.
• Maintain thorough and accurate documentation of all AR activity in accordance with company protocols.
• Collaborate with billing, coding, and customer service teams to resolve complex issues.
• Generate and present regular reports on accounts receivable status and collection progress.
• Ensure strict adherence to HIPAA and other applicable healthcare regulations.

Qualifications:

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum of 1 year of experience in any US HEALTHCARE ACCOUNT
• Familiarity with medical billing systems and payer regulations (Medicare, Medicaid, commercial insurance).
• Strong analytical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Capable of managing multiple priorities and working independently.
• Willing to make minimal outbound calls if necessary

Job Types: Full-time, Permanent

Pay: Php23,000.00 - Php24,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• US Healthcare : 1 year (Preferred)
• BPO : 1 year (Preferred)

Work Location: In person