Bellman/Concierge / Driver

BELLMAN/ FRONT OFFICE STAFF/ DRIVER for BE Resorts Mactan in Punta Engaño, Lapu-Lapu City.

PURPOSE

Ensure that all luggage are delivered promptly and all guest requests are acted upon with efficiency; follow up proper cleaning and maintenance of hotel vehicles

DUTIES AND RESPONSIBILITIES

OPERATIONS

1. Post and update hotel functions and activities in the lobby directory daily

2. Ensure that the lobby is well maintained, all ash urns are clean and all lobby fixture in proper order

3. Greet the guests as they come in or leave the hotel; help guest with their luggage and belongings

4. Receive rooming instructions from the front desk clerk

5. Escort guest to and from his room and orient the guests about facilities and amenities in the room, inform him of house service and facilities

6. Carry out all guest requests including delivery of guest mails, packages and obtain telephone messages from the front desk and promptly deliver them to guest rooms

7. Deliver arriving baggage and remove departing baggage promptly as requested by guest

8. Maintain an orderly, secure baggage area; attend to sage and proper storage of guest valuables in the luggage area as well as their proper issuance to owners following standard procedures set by Management

9. Prepare errand report and other reports as may be required, maintain a logbook of critical incidents and complaints; accomplish luggage in and out record and maintain all files properly

10. Report to work in clean and neat appearance and wear the required uniform with nameplate and polished shoes

11. Update DO/AFOM/FOM of important and unusual activities during the day.

12. Responsible for the vehicle and ensure that maintenance is regularly performed.

13. All accidents, injuries, unsafe working conditions and damage of hotel vehicles and related equipment must be reported to DO/AFOM/FOM.

14. Perform other duties as may be assigned

REQUIREMENTS

EDUCATION : college graduate, preferably HRM, Tourism and related courses

QUALIFICATIONS :

§ with very good communication skills

§ with cheerful disposition, courteous and well-mannered

§ personable, friendly, proactive; plus points if you can drive and with license

Job Type: Full-time

Ability to commute/relocate:

• Lapu-Lapu City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person