Bilingual Customer Care Representative (Spanish)

We are looking for the top professional talent the Philippine's has to offer!

Please only apply if you have the characteristics and qualifications below:

- Excellent English and Spanish Speaking Skills with at least Level 5 or Equivalent to C1

- Passionate About Teamwork and Working In An Inclusive Environment

- Energetic Spirit

- Eager to Learn About Digital Advertising

- Enthusiastic

- Comfortable in High Energy Environment

- Detail-Oriented

- Fluent in the English Language

- Fluent in the Spanish Language

- Motivated to Grow

- Customer Service Experience Trained

- Comfortable on the Phone for a Large Part of the Day

What You Will Do:

- Answer incoming calls and provide first class client service.

- Maintain a high level of professionalism and respect with every client interaction.

- Continually maintain a working knowledge of all company products, services, and programs.

- Make recommendations according to the client's needs for features and added values.

- Update client information in the CRM during and after each call as needed.

- Build confidence in the program and build rapport with clients.

- Communicate with clients through email and SMS as needed and in a timely manner.

- Follow up with the client to complete any missing pieces of the campaign.

- Provide each client with solutions the first time they call in.

- Manage incoming cases from customer emails within 24 hours as assigned by team lead.

- Report customer feedback and patterns to management.

What Do You Get / What To Expect:

- In-depth paid training

- Stable Schedule: Monday - Friday (Graveyard Shift)

- Performance Bonuses

- Growth and Promotion Opportunities

- Rewarding Career to Help Others

- Wellness Programs and Resources

- Lunch provided daily

- Inclusive and Positive Environment

- Performance Reviews

- Promote From Within by Performance

Fun Perks:

-Team Building

-Holiday Parties and Corporate Sponsored Events

-Milestone Awards

-Birthday and Workaversary Recognition

-Monthly Newsletter

-Giving Back to the Community

-Group Outings - Dinner, Sporting Events, Escape Rooms, Paint Nights

-Friday Theme Days

-Movies on Projector

Job Type: Full-time

Pay: Up to Php55,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift
• Late shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus

Experience:

• Customer service: 3 years (Required)

Language:

• Spanish (Required)

License/Certification:

• Do you possess the necessary documents to work in PH? (Required)

Expected Start Date: 12/16/2024