Bilingual Customer Service Representative

About the Role

As a Bilingual Customer Service Representative at OnSpot Global, you will play a vital role in delivering top-tier support services in both Spanish and English on behalf of our clients. This position is central to ensuring customer satisfaction, resolving inquiries, and upholding a positive brand image across diverse customer base.

You will work with a variety of clients, helping them succeed by providing exceptional service through clear, professional communication in both languages, a positive attitude, and a commitment to building strong customer relationships. Your ability to manage concerns efficiently and maintain client trust will directly contribute to our shared success

Duties and Responsibilities

• Customer Support: Provide basic customer service through various channels including phone, email, and text.
• Inbound/Outbound Calls: Handle incoming customer calls and make outbound calls as needed to address customer concerns or provide information.
• Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact for support and information.
• Conflict and Issue Resolution: Effectively address customer concerns, resolve complaints, and find mutually beneficial solutions, demonstrating strong conflict resolution and problem-solving skills.
• Information Management: Maintain accurate and up-to-date customer information within the CRM system.
• Chat and Email Support: Provide exceptional customer support through live chat and email, responding to inquiries and resolving issues in a timely and professional manner.
• Technical Proficiency: Representatives must be proficient in using various software, CRM systems, and tools to effectively assist clients.

Job Qualifications:

• Outstanding verbal and written communication skills in both English and Spanish, with the ability to build strong client rapport and resolve conflicts effectively. An American accent is preferred.
• Strong problem-solving, negotiation, and active listening abilities
• Proficiency in CRM systems and other relevant software.
• Ability to work flexible shifts, including US time zones.
• Proven customer service experience in a BPO setting. A minimum of two years (2) of experience is preferred.
• Demonstrated ability to negotiate and build rapport with clients.
• Solution-oriented mindset with a focus on customer satisfaction
• Ability to quickly learn new technologies and systems
• High level of empathy and dedication to customer satisfaction.
• Proven experience in providing exceptional chat support
• Ability to effectively communicate and resolve issues through chat

Cultural Fit:

At OnSpot Global, we prioritize a unique blend of creativity, innovation, and collaboration. We seek individuals who are:

• Passionate about our company's mission and values.
• Entrepreneurial-minded and willing to take risks.
• Collaborative and team oriented.
• Adaptable and ability to handle the fast-paced and often unpredictable nature of a startup environment.
• Maintain a positive attitude and persevere through setbacks.
• Demonstrate the ability to bounce back from challenges and maintain a strong work ethic.
• Embrace and adapt to rapid changes and evolving processes within a startup environment.
• Be able to adapt to changing client needs and requirements.

Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks.

This is a full-time hybrid position. If you are a motivated and customer service driven individual, please apply today. We look forward to hearing from you!

Job Type: Full-time

Pay: Php40,000.00 - Php45,000.00 per month

Benefits:

• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Work Location: In person