Bilingual Customer Service Representative (Spanish/English) - Onsite

Remote Employee BPO has an outstanding opportunity for you!

Role: Bilingual Customer Service Representative (English/Spanish)

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company Events

Work Schedule: 9:00 pm to 6:00 am Philippine Time

Work Setup: Work-from-Office | San Fernando, Pampanga

Job Duties and Responsibilities:

• Handling customer inquiries and complaints
• Resolving service-related issues and concerns amicably
• Documenting and updating customer records based on interactions
• Inputting and coordinating data entry
• Preparing reports for management review and analysis upon request
• Providing administrative support to our clients and company business divisions
• Navigate through multiple platforms with speed and accuracy
• Other duties as assigned
• Explain the audit process to the policyholder clearly (training will be provided).
• Follow up with the policyholder as needed using MS Outlook.
• Handle an average of 60 cases a day.

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Required Skills:

• Strong work ethic
• Proficient in Spanish and English
• Knowledge of the Microsoft Suite (Outlook, Excel, Word, etc.)
• Effective time management and organizational skills
• Ability to multi-task and work in a fast-paced environment
• Excellent communication skills, both verbal and written
• Strong interpersonal and customer service skills

Desired Skills:

• Efficient and accurate typing skills
• Ability to interact with others professionally and with confidence
• Prior customer service experience a plus

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Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Staff meals provided

Work Location: In person