Billing Representatives
Posted on Feb. 11, 2025 by Virtual Staffing Solutions
- General Santos, Philippines
- $nan - $nan
- Full Time
Description
Overview:
As an entry level Billing Representative at Connect America, you will assist new and current customers, providing safety assistance and solutions for aging Americans and their loved ones. You will be expected to provide outstanding customer service to our customers, handling their needs and concerns with professionalism, compassion and understanding.
Key Responsibilities
Responsibilities:
- Patiently answer subscriber questions regarding invoices, credits/refunds
- Effectively handle large amounts of incoming calls
- Review subscribers’ information and process payments
- Enter subscriber data accurately including information related to address, instructions and call list account changes using a Case Management system to update subscriber interaction and review case notes
- Utilize effective probing and listening skills to generate solutions for the subscriber
- Resolve subscriber problems promptly and accurately promoting retention of subscribers
- Take personal ownership for meeting individual and team metrics
- Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
- Other work as needed
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Advertised until:
March 13, 2025
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