Booking Administrator - Eyes, Ent

Dunedin Hospital

• Salary between $74,090 and $77,200 per annum
• Parental leave cover until September 2025
• 1.0 FTE (40 Hours per week)

Health New Zealand - Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role

The key purpose of the role is to effectively contribute to the smooth running of the Ophthalmology and ENT Department by providing an efficient and timely administrative support function that is responsive and flexible to the changing needs of the service/organisation. The primary function of the administrative support provided by this role is that of booking patients into ophthalmology and ENT appointments, following all classifications and guidelines as instructed.

This role will:

• ensure the patient journey through the service is as stress free as possible
• communicate with patients through a number of communication channels available
• ensure patients are called in for short notice appointments or cancellations
• collect faxed forms are collected and load into RIS
• print and process electronic referrals
• manage patient booking to best maximise Radiology resources
• direct clinical queries to the appropriate person.

About the Team/Service/Location

Health New Zealand -Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

You must be a team player with strong communication skills, who understands and appreciates the need for attention to detail. You must also be comfortable interacting with a variety of people and attending to issues that arise - usually at the same time!

To succeed in this role, you will also need to have:

• at least three years administrative experience
• excellent time management, prioritisation, interpersonal and organisational skills
• the ability to be adaptable, flexible and solution focused
• strong computer skills
• the ability to work independently and as part of a team
• competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings.

Working for Health New Zealand

Health New Zealand - Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion:

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities

Salary range

This role is covered by the terms and conditions of the PSA South Island Clerical Multi-Employer Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Band 5 between $74,090 and $77,200 p.a. dependant on relevant experience.

How to apply

To view the position description and/or apply for the role please click 'apply now'. All applications must be submitted through our online careers portal before 11:59pm on 11 December 2024. If you have any questions about the role, please contact Mikayla Hamilton at mikayla.hamilton@southerndhb.govt.nz

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.

Pre-employment checks

In the interests of protecting our people and our patients, all appointments will be subject to the following:

• Occupational health assessment
• Police vetting/Ministry of Justice safety checks
• Serious misconduct checks (previous Public Service departments and statutory Crown entities only)

To apply

We only accept online applications. Please apply via our website: https://careers.southernhealth.nz/