Boutique Sales Associate

Are you a natural in sales with a passion for retail, fashion, and growing success? At Royal City Nursery, we’re not just a garden center—we’re a destination for cultivating joy, beauty, and inspiration! We’re looking for a full time Boutique Sales Associate to assist our customers in our fashion, gift and home decor departments; someone who has a positive attitude on the sales floor, loves merchandising, interacting with the general public, embraces creativity, and loves sales.

If you love blending people, women's fashion and lifestyle, this is your chance to join in a role where no two days are the same!

What you will do:

• Successful customer service and sales
• Maintain and ensure internal signage is correct and present
• Maintain a clean sales floor and back office working area
• Process and promote sales, through creative selling and add on techniques
• Stock, restock and merchandise product to create visually appealing and effectively selling displays on a regular basis
• Return and follow up on consumer phone calls and requests
• Opening and closing of the store – ensuring all registers are balanced, sales floor and common staff areas are clean/tidy and gates are locked appropriately
• Cashier duties as needed
• Maintain open and free communication with supervisors
• Act as a liaison between customer and company
• Be able to deal with difficult customers and complaints or warrantee issues, by successfully diffusing the situation and arriving at a positive resolution
• Full understanding, following and enforcement of company policies
• Attendance of all regular staff and safety meetings
• Other tasks as required for the safe and effective running of the business.

What you will bring:

Experience:

• 1- 3 years of retail experience (women's fashion and gift shop experience? Even better!)
• Proven knowledge of retail sales ability
• Proven ability in fostering an exceptional retail experience for both clients and team members
• Experience with cash and POS systems.

Skills and traits

• Strong communicator with top-notch interpersonal and customer service skills.
• A team player
• Expertise in all aspects of the appropriate product line
• Creativity and organization
• Able to safely operate and understand sales technology and equipment on hand
• Strong computer skills and ability to work with cash
• Organized, detail-oriented, and solution-focused.
• Creative and energetic, paired with a strong work ethic.
• Excellent decision-making ability and problem solving skills.
• Willingness to learn
• Ability to effectively cross merchandise a diverse range of products and services
• Computer skills (the use of a POS system)
• First Aid Training (preferred)..

Physical and Working Environment Requirements:

• Able to stand, walk, kneel, for extended periods on a variety of surfaces.
• Ability to lift up to 50 lbs. consistently, perform repeated movements, kneeling, crouching etc.
• Ability to comfortably work on a ladder or step stool.
• Comfortable working in greenhouses, and other seasonal environments.
• Please note: Must be able to work some evening and weekend shifts on a weekly basis

Ready to Join the Team?
If you’re excited to join a department that thrives on creativity, teamwork, and excellence, we’d love to hear from you! Apply now and let’s grow something amazing together at Royal City Nursery.

This post is for a current opening. We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Royal City Nursery will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Benefits:

• On-site parking
• Store discount

Ability to commute/relocate:

• Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your availability to work Monday to Friday?
• What is your availability to work on Saturdays and Sundays?

Education:

• Secondary School (required)

Experience:

• Fashion retail: 2 years (required)
• Sales: 2 years (required)
• Customer service: 2 years (required)

Work Location: In person