Bpo Workforce Manager-3 To 5 Years Exp In Their Current Role P100k Max Package

Workforce Manager

- For Makati site - Work onsite

- GY shift mainly but must be flexible

- can accept an Assistant Manager role but candidate must have 3 to 5 years exp in their current role

- can accept supervisor for exp of 5 years

- managing & supervise RTA & schedulers

- handle multiple accounts > less than 1000 agents

- Good to have tools: NICE IEX, EWFM, Calibrio, Avaya, CMS, Dialpad, Excel

- NICE IEX & Avaya exp is NON-NEGOTIABLE

- SQL & PowerBI is a PLUS

- schedule: 9pm to 6am shift; Saturdays & Sundays rest days

- can accept undergraduates

- Data analysis exp is a plus

- P100K Max Package

Job Type: Full-time

Pay: Php90,000.00 - Php100,000.00 per month

Benefits:

• Paid training

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay