Bpo Workforce Manager-3 To 5 Years Exp In Their Current Role P100k Max Package
Posted on Dec. 10, 2024 by GGIS GLOBAL
- Manila, Philippines
- $1006079.0 - $1273920.0
- Full Time

Workforce Manager
- For Makati site - Work onsite
- GY shift mainly but must be flexible
- can accept an Assistant Manager role but candidate must have 3 to 5 years exp in their current role
- can accept supervisor for exp of 5 years
- managing & supervise RTA & schedulers
- handle multiple accounts > less than 1000 agents
- Good to have tools: NICE IEX, EWFM, Calibrio, Avaya, CMS, Dialpad, Excel
- NICE IEX & Avaya exp is NON-NEGOTIABLE
- SQL & PowerBI is a PLUS
- schedule: 9pm to 6am shift; Saturdays & Sundays rest days
- can accept undergraduates
- Data analysis exp is a plus
- P100K Max Package
Job Type: Full-time
Pay: Php90,000.00 - Php100,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Bonus pay
Advertised until:
Jan. 9, 2025
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