Business Operations Associate

Location: Remote - with 3-4 times in-person workdays a month

About the Role
We are looking for a proactive and detail-oriented Business Operations Associate to provide vital support across both our e-commerce platforms and Wavee Professionals operations. This role will be a mix of administrative work, operations coordination, and e-commerce support — ideal for someone who’s adaptable, resourceful, and eager to learn.

Experience in e-commerce is a plus, but not required. Strong organizational skills, problem-solving abilities, and a passion for contributing to the team’s success are key.

Key Responsibilities

1. E-Commerce Support

• Assist in store management and platform upkeep (Lazada, Shopee, etc.)
• Help manage in-platform promotions and campaign setups
• Coordinate with the fulfillment/warehouse team for timely orders
• Support customer service tasks (respond to basic inquiries, track resolutions)
• Assist in affiliate program coordination and tracking

2. Administrative & Operations Support

• Maintain and update trackers, reports, and databases (Google Sheets/Excel)
• Process logistics and deliveries (NinjaVan, Lalamove, J&T) — training provided
• Support creation of presentations, reports, and other team documents
• Assist in inventory tracking and replenishment coordination
• Update and organize internal systems (ClickUp, Slack, etc.)

3. Wavee Professionals Program Support

• Assist in onboarding clinics (adding details to ClickUp pipelines, preparing kits)
• Help schedule and coordinate product orientations and trainings
• Follow up on clinic sales and inventory trackers as needed
• Coordinate replenishments and remittance monitoring

4. Data & Reporting

• Encode and analyze basic sales and operational data
• Help prepare weekly and monthly reports for management review

Qualifications

• Proficient in Google Workspace (Sheets, Docs, Slides) or Microsoft Office
• Highly organized and able to manage multiple tasks at once
• Detail-oriented with good problem-solving skills
• Strong communication skills for internal coordination (not heavily client-facing)
• Willing to learn and take initiative in improving workflows
• Passionate about being part of a growing team and making a meaningful contribution
• Preferred (But Not Required)
• Experience in e-commerce operations or admin work
• Familiarity with logistics booking platforms and/or CRM tools
• Basic data analysis skills

We’re looking for someone who:

• Works with dedication and genuine care for the role
• Takes ownership of tasks and sees them through completion
• Is eager to learn and grow with the company

Job Type: Full-time

Benefits:

• Flextime
• Work from home

Work Location: In person