Business Operations Manager

Overview:

The Business Operation Team helps a Market/Market Unit Bus Ops Lead(s) run the business effectively by providing advisory services and data-driven insights focused on the business strategy and operational efficiency, in collaboration with other Corporate Functions.

Job Description:

• Provide Business Strategy Definition & Execution support including:
  • Support the creation and execution of the business strategy and priorities.
  • Monitor and analyze the metrics & key performance indicators to measure progress against the strategy and priorities.
  • Supports in execution of the governance model including the reporting approach and interlocks to ensure adequate support and oversight.
  • Analyze the business results to identify problems and partners with Bus Ops Lead to create and implement corrective action plans.
  • Coordinate the facilitation of business reviews and leadership updates against the strategy, priorities, metrics and key performance indicators.
  • Ensure the Region Rhythm of Business is managed effectively to facilitate clear communication and collaboration among various teams.
• Provide Operational Excellence support including:
  • Identify and support opportunities to help the business improve growth and profitability.
  • Enable the business to run more effectively by optimizing the organization design and governance structure.
  • Assist in optimizing business processes and improve connections across stakeholders and the Corporate Functions.
  • Manage a cross-Corporate Function coordinated process to identify, prioritize, categorize and manage a market unit to support growth objectives.
  • Analyze talent and training needs to support the shaping of the overall talent strategy.
  • Support planning and coordination for business priorities and initiatives.
  • Review alignment of workday and cost center alignment for in market resources
  • Support the Deal Qualification and Deal Approval processes
• Provide Strategic Investment Planning & Management support including:
  • Assist in developing an investment strategy and plan in line with the business strategy and target ROI.
  • Support the management of the investment plan including adherence to investment guidelines and collaboration with the MD&I Shared Services team.
• Provide Program Management support including.
  • Facilitate the successful implementation of strategic programs and initiatives by partnering with stakeholders, ensuring effective planning, activation, execution, evaluation, wrap-up and governance.
  • Assist in driving change management and communication while implementing strategic initiatives/operating model changes. This includes development and execution of the change strategy and communication plan to drive the cultural adoption across the business.

Job Qualifications:

Experience:

• At least 8-12 years of experience in Business Operations
• Must have at least 5 years of leadership experience
• Experience in the relevant business area such as Business insights and Operational excellence
• Demonstrated ability to confidently work with senior leaders and build relationships with stakeholders
• Demonstrated capability to drive and execute multiple initiatives both independently or with a team, with minimal supervision or guidance
• Experience collaborating with other business entities and Accenture Corporate Functions (e.g., Finance, Growth & Strategy, Human Resources)

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