Business System Analyst ( 1 Year Contract)

Position Summary:

• To develop applications and assist in other software projects where necessary, working with business managers closely
• To provide production maintenance BAU (business-as-usual) support for ERP SAP B1 and other project related activities when required
• BAU support includes L1/L2/L3 technical support, and leading the application maintenance and development

Job Responsibilities:

• Work closely with managers to ideate software solutions
• Apply development principles and best practices for scalability and efficiency
• Knowledgeable and have technical experience with frameworks, especially integrating front-end development and back-end server-side development
• Able to work independently and craft own timeline
• Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents
• Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution
• Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team)
• Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan)
• Support key audit & major compliance tasks when required
• Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process
• Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention
• May require to support special projects implementation including SI and also CR
• Undertake task/project assigned to achieve Organisational objectives

Job Requirements

Technical Skills

• Experienced in supporting for SAP B1, HANA if is an added advantage
• Detailed in the understanding of SAP B1 and its architecture
• Hands-on development experience in developing applications using SAP B1 SDK, VB.NET/C#, Web Services, ASP.Net and Crystal Reports
• Excellent MS SQL knowledge
• Familiar with JavaScript, HTML and CSS
• Good technology and broad IT skills

Non-Technical Skills

• Driven and have the attitude to participate in projects assigned apart from BAU tasks
• Open mindset of reflecting on one’s actions from external feedbacks (Reflect & Reinvent)
• Service oriented and passionate about helping internal customers
• Excellent written and verbal communication skills as well as the ability to handle technical or business questions
• Strong analytical and problem-solving skills with an ability to focus on achieving results.
• Disciplined, organised, punctual and caring attitude
• Able to work in a face-paced and collaborative environment
• Candidate with no experience are welcome to apply
• Salary package will commensurate with experience

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person