Business Systems And Operations Manager

At Breadcrumb, we’re building technology that makes worksites safer, more connected, and more compliant - trusted by leading construction and industrial businesses globally.

As the Business Systems & Operations Manager at Breadcrumb, you will own and evolve our internal tech to support the business scaling. This is a hands on, versatile role at a mid-to-senior level and is responsible for understanding users, identifying requirements and then designing & implementing changes.

In this role, you will play a critical role helping Breadcrumb transition from startup to scale-up by building robust, integrated, and scalable system foundations across the business.

What You’ll Do

• Own and optimise the configuration, governance, and integration of Breadcrumb’s internal business systems across all departments.

• Spend roughly half of your time on HubSpot, with the remainder on other business systems such as Notion, Maxio, Mammoth, Slack, Google Workspace, Rippling, DEEL IT, Jumpcloud, Atlassian, Github.

• Understand and design system architecture - defining where data should be created, edited, stored, and surfaced across platforms (particularly HubSpot and Maxio).

• Ensure systems communicate effectively, understanding data flows and native integrations (without needing to personally code them).

• Implement and govern a robust, effective change control system for business system configuration changes, ensuring that proper safeguards, approval, and prioritisation frameworks are in place.

• Work with Finance, Commercial and Operations leadership to implement key strategic initiatives across the business.

• Champion practical AI adoption internally - identifying simple automation opportunities and partnering with internal champions to implement efficiency improvements.

• Support a global team across time zones, operating flexibly outside traditional 9–5 structures when needed.

Who we’re looking for

• 3–5 years’ experience in a startup or scale-up progressing through key growth stages

• Proven experience owning HubSpot in a scaling organisation (essential).

• Experience implementing structured system changes in high-growth environments.

• Experience working across global teams and time zones.

• Systems architecture thinking - clear on where data should live, be edited, and how it should flow across platforms (including finance systems).

• Ability to turn messy, unclear processes into scalable, intuitive workflows that make colleagues’ lives easier.

• Cross-functional process alignment across Sales, CX, Operations and Finance.

• Strong stakeholder partnership and internal influence; able to bring people along the journey.

• Clear communication across entrepreneurial, fast-moving, global teams.

• RevOps or FinOps environments within SaaS scale-ups.

• SaaS integrations (APIs, native integrations, middleware fundamentals).

• CRM best practice and data governance principles.

• Subscription billing and finance workflows (Maxio helpful but not essential).

Why You'll Love Working With Us:

• Impact at scale: Your work will directly support hundreds of thousands of construction workers globally.

• Collaborative culture: Work alongside a talented, supportive team where ideas are valued and your input will truly be sort after. Our team work towards shared goals and celebrate collective success.

• Growth opportunities: As we scale, you’ll grow too — shaping not just our product but also our engineering culture. We have a dedicated growth and development budget for every member of our team and are genuinely invested in setting our teams up for success.

• Flexible, modern environment: We value autonomy, continuous learning, and building for the future. We also have a number of initiatives to promote healthy wellbeing amongst our team including great flexibility options, a wellness spend for each team member, an EAP provider and paid mental health leave.

At Breadcrumb, we are committed to building an inclusive workplace that values diversity of thought and perspective, and reflects a wide range of experiences and ideas. We consider all qualified applicants based on merit, skills, and potential, without discrimination based on any legally protected attributes or status.