Call Centre Team Leader

• Hawke’s Bay Fallen Soldier’s Hospital, Support Services
• Permanent, Full-time 80 hour’s per fortnight (1FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As our Call Centre Team Leader, you will provide day-to-day leadership while also participating in the roster, ensuring all calls, alerts, and notifications are managed promptly and professionally. You’ll oversee critical functions including emergency monitoring, alarm response, security requests, and on-call rostering, fostering a culture of responsiveness and continuous improvement.

About the Team/Service/ Location

Our Call Centre provides a 24/7 service to Te Matau a Māui, Hawke’s Bay, acting as the first point of contact for hospital critical alarms, emergency response, and key operational communications.

About you

You will bring:

• Certificate in Administration – NZQA Level 4 or equivalent

• Broad administration experience (ideally 7–10 years)

• Previous call centre experience, preferably in healthcare

• Proven leadership skills and the ability to motivate and develop a team

• Strong communication, problem-solving and organisational skills

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Job details