Car Spa Supervisor

Car Spa Supervisor – Jack’s Car Spa

Location: Bedford, NS
Job Type: Full-time, Permanent

About Us
We're growing! Jack's Car Spa is your one-stop destination for all your car cleaning needs. From self-serve car wash bays to detailing services, an automatic car tunnel, and even dog washing station, we're dedicated to delivering an exceptional car care experience. Our state-of-the-art facility is designed with the latest technology to ensure efficiency, eco-friendliness, and superior results. As a family-owned business, we operate in a dynamic, entrepreneurial environment where innovation and learning are embraced.

Position Overview
Jack's Car Spa is your one-stop destination for all your car cleaning needs. From self-serve car wash bays to detailing services, an automatic car tunnel, and even dog washing station, we're dedicated to delivering an exceptional car care experience. Our state-of-the-art facility is designed with the latest technology to ensure efficiency, eco-friendliness, and superior results. As a family-owned business, we operate in a dynamic, entrepreneurial environment where innovation and learning are embraced.

What You’ll Do:
Leadership & Team Support

• Lead by example to inspire excellent customer service and teamwork among staff.
• Provide on-shift direction and guidance to Team Members, ensuring tasks are completed efficiently.
• Assist in onboarding, training, and coaching new and current employees.

Operations Management

• Supervise daily operations of the car wash, detailing bays, and retail store to ensure smooth workflow.
• Monitor the automatic car tunnel, self-serve bays, and equipment for proper functionality, and address issues as they arise.
• Oversee cleanliness and organization of the facility, ensuring high standards are maintained.

Customer Service

• Act as the primary contact for escalated customer concerns, resolving issues professionally and promptly.
• Assist customers in understanding and using available services and products.

Inventory & Retail Oversight

• Manage retail inventory by restocking, monitoring levels, and conducting regular checks.
• Ensure point-of-sale accuracy and assist with cash handling and closing procedures.
• Conduct safety checks on equipment and facilities, addressing hazards and ensuring a safe environment for staff and customers.
• Enforce company policies and procedures to maintain operational standards.

Administrative Support

• Provide the General Manager with shift reports and updates on staff performance, customer feedback, and operational challenges.
• Assist in scheduling and coordinating team coverage for shifts.

What We’re Looking For:

• Proven experience in a supervisory role, preferably in customer service, retail, automotive, or related industries.
• Previous experience with car washing, detailing, or working in a car care environment is a strong asset.
• Strong communicator and natural leader
• Able to work in a fast-paced, hands-on environment
• Passion for cleanliness, safety, and great service
• Valid driver’s license (an asset)

Schedule
You must be available to work a flexible schedule, including daytime, evenings, and weekends.

Benefits

• Competitive compensation
• Extended health coverage
• Dental care
• Employee & Family Assistance program
• Staff discounts
• Free Executive fitness membership
• Additional partner discounts
• Opportunities to develop in a growing company

Apply Now!
If you’re hands-on, team-driven, and love a good shine - this is the role for you. Apply today and become part of the Jack’s Car Spa team!

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care

Application question(s):

• Do you have previous supervisory or team lead experience in a customer-facing or operations-based environment?
• Are you available to work a flexible schedule, including weekdays, evenings, and weekends?
• Are you legally eligible to work in Canada?

Work Location: In person