Case Manager – Behavioral Health & Substance Use Treatment Center

Case Manager – Behavioral Health & Substance Use Treatment Center

Full-Time | On-Site | Castle Rock, CO

New Paradigm Counseling is a well-established, rapidly growing outpatient mental health and substance use treatment center offering DUI services, IOP, peer support, and recovery-focused programs. We are seeking a professional, organized, and client-centered Case Manager to support care coordination, client communication, program enrollment, and observed UA testing for male clients under court-ordered requirements.

This role is ideal for someone who thrives in a structured, compliance-driven environment, communicates well, and enjoys supporting client success.

POSITION OVERVIEW

The Case Manager ensures smooth daily operations and high-quality client support. Responsibilities include administrative coordination, answering calls, assisting with scheduling, communicating with probation and courts, supporting client onboarding, and maintaining compliance with agency and judicial requirements.

KEY RESPONSIBILITIES

- Serve as the primary contact for client questions, scheduling, and program onboarding.
- Communicate professionally with probation, courts, and referral agencies.
- Provide structured case management and follow-up to support treatment requirements.
- Explain agency programs and enroll clients into appropriate services.
- Answer calls, greet clients, manage check-ins, and process payments.
- Maintain accurate documentation and compliance-related paperwork.
- Conduct observed UA collections for male clients following strict chain-of-custody protocols.

REQUIRED QUALIFICATIONS

- High school diploma or GED required; higher education preferred.
- Strong communication, customer service, and organizational skills.
- Ability to multitask in a structured, compliance-driven environment.
- Professional demeanor with consistent boundaries.
- Must pass a Judicial/Criminal Background Check.
- Must not be currently on probation or involved in an active criminal case.
- Must be able to conduct observed UAs for male clients (compliance requirement).

PREFERRED QUALIFICATIONS

- Experience in behavioral health, substance use treatment, probation, or case management.
- CAT, CAS, Recovery Peer Coach, or QBHA credential preferred but not required.
- Familiarity with court-ordered treatment, DUI processes, or compliance requirements.
- Experience using EHR systems and completing accurate documentation.
- Bilingual English/Spanish is a plus.

COMPENSATION

Hourly pay range: $20.00 – $27.00 per hour, depending on experience.
- Entry Level (0–1 year): $20.00 – $22.00/hr
- Intermediate (1–2 years): $22.00 – $24.00/hr
- Experienced (2+ years): $24.00 – $27.00/hr

WORK ENVIRONMENT

- On-site position at our Castle Rock, CO location.
- Supportive, mission-driven, structured environment.
- Training provided in agency workflows, compliance, and case management procedures.

HOW TO APPLY

Submit your résumé through Indeed. We welcome dependable, organized applicants who enjoy supporting individuals in recovery and working in a collaborative clinical environment.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Professional development assistance

People with a criminal record are encouraged to apply

Application Question(s):

• This position requires a set schedule of 11:00 AM – 8:00 PM, Monday through Friday, with a 1-hour lunch. These hours are fixed and cannot be changed. Are you fully able to work this schedule every day without needing adjustments now or in the future?

Education:

• High school or equivalent (Required)

Experience:

• Case management: 1 year (Required)

Language:

• Spanish (not required for hire) (Required)

License/Certification:

• License through DORA (not required for hire) (Required)

Location:

• Castle Rock, CO 80108 (Required)

Work Location: In person