Case Worker - After Hours Outreach

Casual hours
Townsville location
About the role
We have an opportunity for a values driven person to join our After Hours Outreach program, providing support to people sleeping rough and/or experiencing chronic homelessness to move into stable, long term housing.
Using a case management and assertive outreach approach, you will support clients to achieve meaningful change through engagement within the community, education, and employment. We focus on best practice to ensure the best possible outcomes for our clients.
The Afterhours Outreach Program operates within shifts 6AM to 2PM and 3PM – 11PM Monday to Friday, and 6-12 on Saturdays and Sundays. A team of two work in an assertive outreach model driving and doing foot patrols in various locations. The locations patrolled range from parks, the city, beaches, motels, hotels, caravan parks, shopping centre carparks and community centres.
The team offer information and referrals and assess those in particularly vulnerable situations with the possibility of arranging emergency accommodation. You will operate from a strengths based and capacity building framework to ensure the promotion of social inclusion, human rights, participation and consumer choice.
You will be joining a supportive, inclusive team, with regular supervision and opportunities for professional development. You will share our vision that everyone deserves a home that is safe, secure and affordable.
What you will bring

• Proven ability to provide high quality, specialist casework support and case management
• Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments, and developing effective case plans and safety planning
• An understanding of the complex issues faced by people who are homeless or at risk of becoming homeless
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Current Working with Children’s Check and Australian Drivers Licence is mandatory

Why work with us?
Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.
Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award – Level 4, hourly rate from $44.58 + casual loading
For additional enquiries, please contact Janelle Bulman on 0478 882 440 for a confidential discussion.
Application information
Please include a resume and cover letter outlining what you would bring to this role and to our team.
Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.
Applications close: 9 January 2026
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier. We aim to conduct interviews prior to Christmas, with the earliest commencement date available being Monday, 12 January 2025.
Job reference 13122

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.