Cashier And Customer Service

SUNTEA Ackroyd, a renowned tea brand in Richmond, BC, is seeking an enthusiastic, detail-oriented Cashier with a bright smile to join our NIGHT shift. This is a full-time position for someone passionate about customer service and eager to grow in the fast-paced tea industry.

Key Responsibilities:

• Customer Service: Provide friendly and prompt service, ensuring each guest has a positive experience.
• Multitasking: Manage multiple tasks at once, including customer interactions and assisting with store operations during busy periods.
• Quick Learning: Adapt quickly to learning the menu, in-store processes, and cash register operations, ensuring smooth service.
• Transaction Handling: Efficiently process customer orders, handle cash and electronic payments accurately, and issue receipts.
• Maintain Cleanliness: Ensure the cashier area is clean, well-organized, and stocked with necessary supplies.
• Product Knowledge: Understand the menu offerings to answer customer questions and make recommendations.
• Assist in Other Duties: Support teammates with tasks such as stocking, organizing, and occasional support with preparing orders during busy periods.

Qualifications:

• Previous cashier or customer service experience in a fast-paced environment in a bubble tea shop or cafe.
• Strong interpersonal and communication skills; able to engage with customers in both English and Mandarin/Cantonese (preferred).
• Quick learning skill.
• Ability to multi-task and stay organized, especially during peak hours.
• Positive attitude with a commitment to customer service satisfaction.
• Attention to detail in handling transactions and maintaining store cleanliness.
• Must be available for nighttime shifts, including weekends.

Work Schedule:

• Shift Time: 5:30 PM to Closing( approx. 1:15 AM)
• Fixed Workdays: Monday, Thursday, Friday, Saturday, and Sunday
• (This schedule is fixed and non-negotiable. During training or special adjustment, shifts may vary.)

Compensation & Benefits:

• Basic Hourly wage tier with Extra $1/hr bonus for NIGHT SHIFT: Beginner - minimum wage/hr +0% tips. Intermediate - $19.00/hr + 100% tips. Advanced - $20.00/hr +150% tips. Master - $21/hr +150% tips
• Statutory holiday pay: 2.5x for working on statutory holidays or 1x pay for non-working days (based on a 7.5-hour day). Eligibility requires working over 15 days in the 30 days prior to the holiday.
• Vacation pay: Paid vacation as per provincial standards.
• Employee benefits: Including 15mins unpaid breaks, one free beverage during a shift, and discounts on products.
• Growth opportunities: Additional training opportunities available for those looking to expand their skills within the company.

How to Apply:

If you're a reliable, friendly individual looking to join a dynamic team in the tea industry, we'd love to hear from you! Please send your resume to suntearichmond.hr@gmail.com.

Join us at SUNTEA Ackroyd and be part of a welcoming environment where your skills and service are valued!

Job Types: Full-time, Permanent

Pay: $17.40-$20.00 per hour

Expected hours: No less than 38 per week

Benefits:

• Designated paid holidays
• On-site parking
• Store discount

Shift:

• Evening shift
• Night shift

Work days:

• Holidays
• Weekends as needed

Application question(s):

• Reply "Yes" to confirm that It is a FULL-TIME position with a FIVE-day workweek, and candidates need to provide at least SIX available shifts per week (one shift per day).

Experience:

• Bubble tea shop cashiering: 1 year (required)

Language:

• English (required)
• Mandarin (required)

Location:

• Richmond, BC V6X 3K8 (required)

Work Location: In person