Change Management Specialist

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

We are seeking a Change Management Specialist to assess current business operations, identify opportunities for improvement, and drive effective organisational change. This role will focus on process optimisation, resource alignment, and workforce planning, ensuring the business operates efficiently while supporting strategic objectives. This is a 6 month fixed term contract.

• Evaluate existing structures, processes, and workflows to identify areas for efficiency improvement

• Partner with leadership and teams to support business transformation initiatives

• Assess team structures and resource allocation, recommending optimisation strategies where appropriate

• Develop and implement change management strategies that enhance collaboration and engagement

• Identify process improvement opportunities, including automation and best practices

• Create and present reports with data-driven recommendations to leadership

• Ensure change initiatives minimise disruption and support long-term business success

KNOW WHAT WE’RE LOOKING FOR

• Background in business consulting, change management, or organisational development

• Experience in retail, supply chain, or corporate operations is a plus

• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Agile) is beneficial

• Proven experience in change management, business process improvement, or organisational transformation

• Strong analytical and problem-solving skills to assess complex structures and workflows

• Experience in workforce planning, restructuring, or operational efficiency projects

• Ability to work across multiple business functions, building relationships at all levels

• Expertise in stakeholder engagement and change communication strategies

• Strong communication and presentation skills, with the ability to influence decision-making

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.

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