Claims Specialist - Life Insurance (3 Positions)

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: Tuesday 25th March 2025.

Please note Rest does not accept speculative resumes from recruitment agencies. Rest will review applications prior to the closing date and may close the role earlier.

• Join a Leading Award-Winning Superannuation Fund Provider.
• Be part of a collaborative Life Insurance Claims team.
• Great work environment in our new offices located at Circular Quay.

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

3 New Opportunities - Join our growing Claims Specialist team for Life Insurance Claims.

You are familiar with specific Life Insurance administration and claims handling, such as Rest’s administrator for the handling of lodgement, member interaction with cover, death claims and claims payment. We know, as a specialist that you can be required to cross skill into the understanding and assessment of group insurance claims (Income Protection, Total and Permanent Disability, etc.)

• Work to continuously improve the claims experience for members and their beneficiaries and to ensure that any outsource providers are delivering service to Rest’s required standards.
• Review and assist with the resolution of complex claims.
• Represent Rest in discussions with Rest’s vendors and drive discussions on service delivery with Rest’s vendors.
• Oversee the management of Rest members’ claims (with a focus on death claims) to ensure their efficient review and handling.
• Learn and keep up to date knowledge on superannuation and life insurance claim assessment principles
• Engage in co-location (virtual/onsite) routines with Rest’s administrator to monitor and embed claims assessment principles and operational rhythms in administrator stuff.
• Identify opportunities for continuous improvement in both administration and life insurance processes and service, working to address systematic issues.

• RG146 in Superannuation
• Extensive knowledge/experience with group life insurance policies, definitions, eligibility criteria, Terms & Conditions.
• Claims assessment experience with a super fund, or Life Insurance insurer as a Claims Administrator, Claims Adviser or Claims Specialist.
• Advanced customer service skills and ability to manage sensitive, emotionally charged situations effectively.
• Demonstrated ability with attention to detail and high levels of accuracy.
• Solid understanding of super and insurance legislation and practice in particular to Life Insurance.
• Excellent professional level of written and verbal communication and stakeholder relationship engagement skills.
• Experience representing organisations when dealing with 3rd party vendors.

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia)
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Meeting free breaks (Rest Stops)
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours).

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

• Funds under management as at 31 December 2022. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier