Clerk B - Billing Representative
Posted on Sept. 8, 2025 by CITY OF WINNIPEG
- Winnipeg, Canada
- N/A
- Full Time
As the Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.
As the Clerk B – Billing Representative you will:
- Respond to customer inquiries and concerns in a courteous and positive manner, verbally and in writing, by:
- Determining and clarifying the nature of calls/emails and what action is required
- Resolving situations at the initial point of contact, if possible
- Explaining departmental policy and procedures in detail (including rationale)
- Searching accounts and explaining billings and adjustments
- Taking applications and cancellations for service
- Obtaining and entering meter readings into the Customer Care and Billing System and calculating consumption to determine normal usage
- Exploring reasons for higher or lower than normal water consumption
- Calculating and explaining consumption/cost difference between estimated bills and customer provided meter readings
- Arranging acceptable payment when customers are unable to pay by the billing due date
- Determining the need for meter inspections and scheduling appointments
- Initiating customer service requests through work management system
- Initiating outbound contact with customers to provide courtesy information
- Perform account research, as required.
- Perform other related duties consistent with the classification, as required.
Your education and qualifications include:
- High School graduation or an equivalent combination of training and experience.
- Demonstrated ability to communicate with customers in a courteous and positive manner, at times under stressful conditions.
- Demonstrated ability to multi-task, by simultaneously performing functions such as active listening, navigating applications and entering detailed notes.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, the public, and work as part of a team with colleagues and supervisors in accordance with the Respectful Workplace Standard.
- Demonstrated ability to accurately reconcile accounts and perform detailed calculations.
- Demonstrated ability to communicate effectively both verbally and in writing. Ability to communicate in French at an intermediate level is considered an asset.
- Demonstrated ability to operate a personal computer in a Windows environment.
- Ability to navigate and input data accurately using various applications, such as the billing system, telephony system, and work management system.
- Demonstrated ability to gather and analyze pertinent information to problem solve and exercise sound judgment when determining appropriate action while adhering to process, by-laws and legislation.
- Ability to consistently handle a minimum number of transactions per assigned interaction type, such as inbound calls, emails and outbound calls.
Conditions of employment:
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.
Advertised until:
Oct. 8, 2025
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