Client Partner Manager / Customer Success Manager

We are seeking a proactive and relationship-driven Client Partner Manager (CPM) to manage and nurture key client accounts. You will act as the main point of contact for assigned clients, regularly visiting them to strengthen relationships, gather feedback, identify concerns, and ensure successful product adoption and satisfaction. Your goal is to increase client retention, prevent churn, and collaborate with internal teams to improve the product and services based on client insights.

Key Responsibilities:

Serve as the primary relationship owner for assigned clients.

Conduct monthly client visits to ensure satisfaction and foster strong partnerships.

Identify risks of client dissatisfaction or potential pullout and proactively resolve issues.

Act as the client's voice internally by relaying product feedback, bugs, and improvement suggestions to the product and support teams.

Assist clients in understanding new features, updates, or best practices to maximize product usage.

Track usage and engagement metrics to anticipate needs or challenges.

Coordinate with implementation, support, and technical teams to ensure timely issue resolution.

Create and maintain client success reports and documentation.

Monitor customer health scores and develop engagement strategies accordingly.

Identify upselling or expansion opportunities and pass them to the sales team.

Qualifications:

Bachelor's degree in Business, Communication, Marketing, IT, or related field.

At least 2 years of experience in customer success, account management, or client servicing, preferably in SaaS or tech-enabled services.

Excellent interpersonal and communication skills.

Strong problem-solving ability and client-centric mindset.

Willingness to travel for monthly onsite visits (up to 70% fieldwork).

Familiarity with CRM and customer support tools (e.g., HubSpot, Salesforce, Zendesk).

Highly organized and able to manage multiple clients and tasks efficiently.

Experience in EdTech, software solutions, or B2B services is a plus.

Preferred Traits:

Empathetic listener and strategic thinker.

Confident presenter and relationship builder.

Action-oriented and result-driven.

Can balance client needs with business goals.

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Job Type: Full-time

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Experience:

• in customer success, account management, or client servicing: 2 years (Required)

Work Location: In person