Client Service Representative

This is a physical job, as you will be handling dogs and going up and down stairs multiple times a day!

Camp Bow Wow Front Desk Brand Ambassador Job Purpose: Instills premier customer satisfaction by providing a safe, clean, and fun environment for the staff and the dogs while promoting growth of the business.

Camp Bow Wow Front Desk Job Duties:

Providing premier customer service

Managing customer accounts

Multi-tasking including data entry, processing payments (both in terminal and manual) and next day prep work

Checking In/Out dogs as they come to camp (Walking/handling dogs, going up and down stairs multiple times a day)

Upselling auxiliary services such as grooming and enrichments

Scheduling reservations for daycare & boarding

Onboarding new customers by explaining the Camper Interview process to pet parents.

Answering phones, responding to e-mail inquiries, and following up on potential leads

Educating pet parents on the benefits of daycare and socialization for their dog(s)

Hosting tours for customers interested in learning more about our services

Lifting heavy items such as food bags and dog beds

Sweep, mop, and deep clean all lobby surfaces

Able to work on your feet in an extremely fast paced work environment

Build a company culture around “Making Dogs Happy”

MUST LOVE DOGS! - the love, the noise, the hair, the messes, and all the smiles!!

Skills/Qualifications:

High school degree or equivalent work experience; Vet office experience preferred

Ability to work in a fast-paced, service-oriented environment with a high sense of urgency

Ability to go up and down stairs multiple times a day

Ability to build client relationships

Passionate about great customer service and high-quality pet care

Sales Goal oriented

Demonstrate effective oral and written communication skills

Demonstrate experience in Decision Making

Must possess ability to effectively interact with all levels within the organization

Working knowledge of basic web-based software and computer skills

Extremely organized with high attention to detail

You must have your own reliable transportation

Availability

Must be a punctual candidate with flexible or open availability, including WEEKENDS and HOLIDAYS, as we are open for business 365 days a year.

Advancement Opportunities:

Front Desk is a lead position, but there are possibilities to be promoted within (ex: Shift Lead, Assistant Manager).

Paid Time Off (PTO) for full time employees (34-40 hours) after the one-year anniversary of employment.

Holiday Bonuses.

Incentive Bonuses.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Shift:

• Afternoon shift
• Day shift
• Evening shift

Supplemental Pay:

• Bonus opportunities
• Tips

Work Days:

• Every weekend
• Holidays

Application Question(s):

• Are you willing and able to work Fridays, Saturdays, Sundays & Holidays?

Ability to Commute:

• Arden, NC 28704 (Preferred)

Work Location: In person