Client Services Project Manager I

Work Schedule

Environmental Conditions

Job Description

Key Responsibilities

• Partner with clients and the internal project management team to support study success, which may include meetings at Thermo Fisher Scientific sites or client premises.
• Assist in setting up and maintaining study filing systems, ensuring accurate records and adherence to quality management systems.
• Collaborate with the Project Manager to ensure all Fisher Clinical activities align to meet customer and study requirements effectively.
• Coordinate and communicate all relevant activities, both internally and externally, to ensure services and products are ready for study commencement or as required by the customer.
• Apply appropriate project planning tools to communicate achievements and critical path activities and responsibilities.
• Build and support the creation of operational documentation using internal systems, including GMP operational documentation. Construct bills of materials and coordinate the creation and review of billing packages.
• Provide back-up support to the Project Team, ensuring smooth operations.
• Collect all information on a study design, including accurate label texts, coordination of packaging materials and tools, label translation, batch documentation production, logistics coordination, and writing distribution orders and GMP instructions.
• Apply GXP in all areas of responsibility to maintain high standards.

As Demonstrated By:

Project Management

• General understanding of project plans and timeline management with a demonstrated track record for task delivery to enable achievement of goals.
• Knowledge of general inventory and billing principles, good documentation practices, and report generation.
• Identifies and raises project challenges and collaborates with team members or management to resolve issues.
• Provides backs-up to more senior Project Managers in planning and coordinating functional team activities, timelines and results for each project.

Client Relationship Management

• Maintains a general understanding of Thermo Fisher's solutions portfolio and strategy within the industry.
• Partners with team members on special projects, reports and meeting preparation including generation of meeting agenda and minutes, scenario planning, timeline monitoring and system management

Technical Knowledge

• Performs basic data analysis functions with assistance from senior team members as required to ensure successful project results and customer satisfaction.
• Records and tracks project data efficiently in different systems and maintains accountability for data accuracy, reporting and timeliness.

Project Management Leadership

• Seeks mentorship and guidance to drive development and further strengthen project management skills.
• Communicates information in a timely manner, understands boundaries, respects differences and addresses challenging situations appropriately.

Key Requirements:

• Education: Bachelor's degree or equivalent
• Years of Experience: 2+ years of relevant client facing work experience
• GxP environment experience is beneficial
• Fluent English knowledge