Client Success Manager (Ai Platform)

VIRTUAL ASSISTANT- CLIENT SUCCESS MANAGER/ACCOUNT MANAGER (AI-PLATFORM)

Fully Remote | Global Digital Company | Long-Term Role

Account Manager, Social AI
Join our innovative team at the forefront of Artificial Intelligence, where we're transforming how brands interact with their audiences online. We are seeking a dynamic and results-driven Account Manager to manage and grow relationships with our key clients, ensuring their success with our cutting-edge Social AI solutions. If you have a passion for technology, a knack for client relations, and a deep understanding of social media strategy, we want to hear from you.

Position Overview
The Account Manager will be the primary point of contact for a portfolio of clients, guiding them through the implementation, optimization, and expansion of our Social AI platforms. This role requires a blend of technical acumen, strategic thinking, and exceptional communication skills to foster long-term partnerships and drive client satisfaction.

Key Responsibilities

• Perform demonstrations of services for potential clients, procured from lead generations, following the standard operating procedure video.
• Onboard new clients following the standard operating procedure video.
• Manage and nurture a portfolio of existing clients, serving as their trusted advisor and main point of contact.
• Develop and execute account strategies to achieve client retention, growth, and satisfaction targets.
• Educate clients on the full capabilities of our Social AI tools, providing strategic recommendations for optimizing their social media presence and engagement.
• Lead regular client check-ins, business reviews, and performance presentations, demonstrating ROI and identifying new opportunities.
• Collaborate closely with internal teams (Industry Leader, Project Manager, Support Staff) to ensure timely and effective resolution of client issues and feedback.
• Identify opportunities for upselling and cross-selling additional products and features based on client needs and business goals.
• Stay abreast of industry trends in social media, AI, and digital marketing to proactively advise clients and anticipate market shifts.

Qualifications

• Proven track record of managing client relationships, driving renewals, and identifying growth opportunities.
• Strong understanding of social media platforms, digital marketing strategies, and analytics.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Ability to translate complex technical concepts into clear, concise, and compelling language for non-technical audiences.

Preferred Skills & Attributes

• Experience with AI or machine learning technologies, especially in natural language processing (NLP) or social listening.
• Familiarity with CRM software (e.g., Salesforce) and project management tools.
• Proactive, self-motivated, and able to work independently as well as collaboratively within a team environment.
• Strong problem-solving abilities and a customer-centric approach.

What We Offer

- Fully remote work arrangement
- Long-term, stable role with global exposure
- Hourly rate of USD $4–$5 (baseline)
- Flexible salary adjustments for candidates with outstanding skills, deeper experience, or a stronger portfolio of client-facing work
- Opportunity to work with next-generation digital tools and modern engagement technologies
- Supportive, growth-oriented environment that values initiative, autonomy, and continuous learning

Equipment: Must provide own laptop, webcam, stable internet, and headset

HOW TO APPLY

Submit your resume and a brief introduction highlighting your experience in account management or client-facing digital roles.

Send your résumé and a short summary of relevant experience through our application link or email us at:
- hr@linkage.ph
- hr_kristel@linkage.ph

Job Type: Full-time

Benefits:

• Work from home

Work Location: Remote